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For Companies At a Glance
- Tasks: Engage with customers, manage contracts, and drive new business opportunities.
- Company: Join Loomis UK, a leader in cash handling and security services.
- Benefits: Enjoy 5 weeks holiday, life assurance, and over 3000 discounts.
- Why this job: Be part of a supportive culture with growth opportunities in a dynamic environment.
- Qualifications: Customer-focused, tech-savvy, and experienced in contract management.
- Other info: Remote work with occasional local office visits; must pass security checks.
The predicted salary is between 25000 - 33000 ÂŁ per year.
Loomis Dunstable, England, United Kingdom
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Join to apply for the Sales Associate – SME role at Loomis
Loomis Dunstable, England, United Kingdom
Join to apply for the Sales Associate – SME role at Loomis
This range is provided by Loomis. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Due to continued growth, we have an exciting opportunity to join Loomis UK as a Small & Medium Enterprise (SME) Sales team member.
Do you thrive in a fast-paced, customer-focused environment? Are you proactive, detail-oriented, and passionate about delivering exceptional service?
Hours: 40 hours per week
Salary: ÂŁ29,274 per annum
Location: Remote (with occasional travel to most local office)
In this team, you’ll play a pivotal role in supporting our customers, retaining business, and driving new opportunities. Working at the heart of our Customer Experience Centre, your efforts will directly contribute to our success while showcasing your skills in customer service, communication, and problem-solving.
This is a great opportunity to develop within Loomis UK – one of the market leaders in our industry. We are an organisation with a strong national presence and are part of the Loomis Group – a worldwide security sector leader.
Who are we?
Loomis UK is a cash handling company, helping manage the public flow of cash in society. From secure money safes to intelligent smart safes, cash in transit and cash processing, Loomis supports businesses throughout the UK with crucial cash and coin collection and delivery services, along with ATM management and replenishment service.
The role
In this outbound role, you will manage new business prospects and support customer retention. Working alongside key teams in the branch network, you’ll seek to renew and improve local contracts, whilst using your expert knowledge of Loomis’ product portfolio to identify opportunities to upsell services.
You’ll be responsible for all service, site, and contract terminations, whilst ensuring all processes comply with policies and GDPR guidelines.
Acting as the first point of contact, you will assist customers looking to reduce or terminate services, providing expert guidance and care. With strong industry awareness and analysis of termination trends, you’ll provide insights to improve customer retention and maintain excellent client satisfaction.
The pillars of our organisation – People, Service, Integrity – are the backbone of our operations.
About you
To succeed in this role, you’ll need to be a customer-focused, self-assured communicator with experience in managing contracts and compliance guidelines. You should be well-versed in complaints handling, offering a proactive and empathetic mindset.
This role requires you to be tech-savvy, confident using multiple communication channels (including live chat), and highly organised to meet time-sensitive deadlines.
You’ll also bring a passion for delivering exceptional customer service and a deep commitment to continuous learning and development, ensuring you remain up to date with our products and services.
We also have some specific security criteria that you will need to meet:
- You must be able to pass criminal record, personal credit and ID checks
- You must have verifiable 5-year employment/unemployment/educational history
In return we offer the following:
- 5 weeks’ holiday per year (excluding bank holidays)
- Life Assurance
- Employee Assistance Programme (EAP)
- A safe and supportive culture
- MyRewards – over 3000 discounts for everyday life
- Cycle to Work scheme
- Progression opportunities
If customer service is at the heart of what you do and you want to join an organisation where you can grow and develop your own career, then apply today with your CV including a full job history.
We look forward to receiving your application.
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales, Customer Service, and Business Development
-
Industries
Financial Services and Transportation, Logistics, Supply Chain and Storage
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Sales Associate - SME employer: LOOMIS
Contact Detail:
LOOMIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate - SME
✨Tip Number 1
Familiarise yourself with Loomis' product portfolio and services. Understanding their offerings will not only help you in conversations but also demonstrate your genuine interest in the company during interviews.
✨Tip Number 2
Network with current or former employees of Loomis on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial for your application.
✨Tip Number 3
Prepare to discuss your experience in customer service and contract management. Be ready to share specific examples that highlight your problem-solving skills and ability to handle complaints effectively.
✨Tip Number 4
Stay updated on industry trends related to cash handling and security services. Showing that you are knowledgeable about the market can set you apart from other candidates and demonstrate your commitment to continuous learning.
We think you need these skills to ace Sales Associate - SME
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Use specific examples that demonstrate your ability to manage contracts and handle complaints effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your proactive approach. Mention how your skills align with the role's requirements, particularly in managing new business prospects and customer retention.
Highlight Technical Skills: Since the role requires being tech-savvy, emphasise your proficiency with various communication channels and any relevant software tools you have used in previous roles.
Showcase Continuous Learning: Mention any recent training or courses you've completed that relate to customer service or sales. This demonstrates your commitment to personal development and staying updated with industry trends.
How to prepare for a job interview at LOOMIS
✨Understand the Company and Its Services
Before your interview, take some time to research Loomis and its services. Familiarise yourself with their cash handling solutions and how they support businesses. This knowledge will help you demonstrate your interest in the role and show that you're proactive.
✨Showcase Your Customer Service Skills
As a Sales Associate, you'll need to excel in customer service. Prepare examples from your past experiences where you've successfully handled customer complaints or provided exceptional service. Highlight your ability to empathise and resolve issues effectively.
✨Be Ready for Scenario-Based Questions
Expect scenario-based questions during the interview that assess your problem-solving skills and ability to handle contract management. Think of situations where you've had to make quick decisions or adapt to changing circumstances, and be ready to discuss them.
✨Demonstrate Your Tech Savviness
Since the role requires using multiple communication channels, be prepared to discuss your experience with technology. Mention any relevant tools or platforms you've used in previous roles, and express your willingness to learn new systems quickly.
