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We are seeking a proactive, customer-focused and experienced Commercial Process Manager to join our Commercial department, helping to drive current and future success.
Pay: Up to £45,000
Hours: 40 hours per week
Location: Hybrid (workplace to be agreed)
This is a great opportunity for someone with a high level of integrity to develop within Loomis UK - one of the market leaders in our industry.
Who are we?
Loomis UK has a strong national presence and is part of the Loomis Group a worldwide leader in the security sector. We provide secure, end-to-end solutions for the distribution, handling, and storage of cash and valuables for banks, retailers, and other businesses. From intelligent safes and cash-in-transit services to cash processing and ATM replenishment, we play a vital role in supporting the everyday flow of money in society.
The role
As a Commercial Process Manager, you will focus on enhancing our customer services, streamlining customer onboarding processes, and improving the overall customer journey. The successful candidate will collaborate with cross-functional teams to identify opportunities for process optimisation and implement best practices that ensure an exceptional customer experience.
Key responsibilities include enhancing customer experience through gathering insights on customer pain points and developing strategies to improve responsiveness and reliability in service delivery, and monitoring and measuring customer satisfaction metrics to drive continual improvement. Analysing customer onboarding and services processes and devising and implementing efficient processes to improve the customer journey will play a vital part of this role
Attention to detail will be key in preparing reports and presentations for management to communicate your findings and progress where process performance improvements have been identified and implemented. xgikmsk
About you
This position demands an individual with the drive, confidence and resilience to get things done, along with a collaborative mindset. Exceptional attention to detail, a passion for data anal
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Commercial Process Manager in Dunstable employer: Loomis Uk
Loomis UK is an exceptional employer, offering a supportive work culture where team members are valued and encouraged to grow. With competitive pay rates and opportunities for overtime, our Delivery Drivers enjoy not only financial rewards but also the chance to develop their skills in a leading security firm. Located in Colchester, we provide a dynamic environment that fosters integrity and professionalism, making it an ideal place for those seeking meaningful and rewarding employment.
