At a Glance
- Tasks: Enhance customer experience and streamline onboarding processes in a dynamic environment.
- Company: Join Loomis UK, a leader in the security sector with a strong national presence.
- Benefits: Enjoy 33 days holiday, life assurance, discounts, and a supportive culture.
- Other info: Hybrid work model with excellent progression opportunities.
- Why this job: Make a real impact on customer journeys while developing your career.
- Qualifications: Experience in process improvement and a passion for data analysis required.
The predicted salary is between 36000 - 54000 £ per year.
We are seeking a proactive, customer-focused and experienced Commercial Process Manager to join our Commercial department, helping to drive current and future success.
This is a great opportunity for someone with a high level of integrity to develop within Loomis UK - one of the market leaders in our industry.
Loomis UK has a strong national presence and is part of the Loomis Group, a worldwide leader in the security sector. We provide secure, end-to-end solutions for the distribution, handling, and storage of cash and valuables for banks, retailers, and other businesses.
The role focuses on enhancing our customer services, streamlining customer onboarding processes, and improving the overall customer journey. The successful candidate will collaborate with cross-functional teams to identify opportunities for process optimisation and implement best practices that ensure an exceptional customer experience.
Key responsibilities include:
- Enhancing customer experience through gathering insights on customer pain points and developing strategies to improve responsiveness and reliability in service delivery.
- Monitoring and measuring customer satisfaction metrics to drive continual improvement.
- Analysing customer onboarding and services processes and devising and implementing efficient processes to improve the customer journey.
- Preparing reports and presentations for management to communicate findings and progress where process performance improvements have been identified and implemented.
About you:
This position demands an individual with the drive, confidence and resilience to get things done, along with a collaborative mindset. Exceptional attention to detail, a passion for data analysis and a commitment to delivering and enhancing customer experience are also required.
Previous experience of making objective decisions and developing original ideas, and proven use of process mapping and project management tools combined with the ability to adapt to changing customer needs and business environments, are essential to excel in this role. Familiarity with Lean Six Sigma methodologies or other process improvement frameworks are desirable and will set you apart.
The values of our organisation - People, Service, Integrity - are fundamental to shaping our culture and the way we manage our business.
We also have some specific security criteria that you will need to meet:
- You must be able to pass criminal record, personal credit and ID checks.
- You must have verifiable 5-year employment/unemployment/educational history.
In return we offer the following:
- 33 days holiday per year (including bank holidays).
- Life Assurance.
- Employee Assistance Programme (EAP).
- A safe and supportive culture.
- MyRewards - over 3000 discounts for everyday life.
- Pension scheme.
- Cycle to Work scheme.
- Progression opportunities.
You will receive the very best in procedural security training and support. If customer service is at the heart of what you do and you want to join an organisation where you can grow and develop your own career, then apply today with your CV including a full job history. We look forward to receiving your application.
Commercial Process Manager in Luton employer: Loomis Uk Ltd
Loomis UK is an exceptional employer, offering a supportive and friendly work environment at our Heathrow Transport branch. With competitive salaries, comprehensive benefits including 33 days of annual leave, and a strong commitment to employee development, we empower our Shift Managers to excel in their roles while ensuring a diverse and inclusive workplace. Join us to be part of a vital team that plays a crucial role in the secure handling of cash and valuables, with ample opportunities for career progression and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Process Manager in Luton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Loomis UK and understanding their values - People, Service, Integrity. Tailor your answers to show how you embody these values and how you can enhance customer experience.
✨Tip Number 3
Practice your process mapping and project management skills. Be ready to discuss specific examples of how you've improved processes in the past, as this will show you're the right fit for the Commercial Process Manager role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining Loomis UK.
We think you need these skills to ace Commercial Process Manager in Luton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Commercial Process Manager. Highlight your experience in customer service and process optimisation, and don’t forget to mention any relevant tools or methodologies you’ve used.
Showcase Your Achievements:When writing your application, focus on specific achievements that demonstrate your ability to enhance customer experiences. Use metrics where possible to show how you've made a difference in previous roles.
Be Authentic:Let your personality shine through in your application. We value integrity and a collaborative mindset, so don’t hesitate to share your passion for customer service and how it aligns with our values.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Loomis UK.
How to prepare for a job interview at Loomis Uk Ltd
✨Know Your Customer Journey
Before the interview, take some time to understand the customer journey at Loomis UK. Familiarise yourself with their services and think about how you can enhance customer experience. Be ready to discuss specific strategies or ideas you have for improving customer onboarding processes.
✨Showcase Your Analytical Skills
As a Commercial Process Manager, data analysis is key. Prepare examples of how you've used data to drive improvements in previous roles. Bring along any relevant metrics or reports that demonstrate your ability to monitor and measure customer satisfaction effectively.
✨Emphasise Collaboration
This role requires working with cross-functional teams, so be prepared to talk about your collaborative experiences. Share stories where you successfully worked with others to identify process optimisation opportunities and implemented best practices.
✨Demonstrate Attention to Detail
Attention to detail is crucial for this position. During the interview, highlight instances where your meticulous nature led to successful outcomes. You might even want to bring a well-prepared report or presentation to showcase your skills in this area.
