At a Glance
- Tasks: Enhance customer experience and streamline onboarding processes in a dynamic environment.
- Company: Join Loomis UK, a leader in the security sector with a strong national presence.
- Benefits: Enjoy 33 days holiday, life assurance, discounts, and a supportive culture.
- Other info: Hybrid working model with excellent progression opportunities.
- Why this job: Make a real impact on customer satisfaction while developing your career.
- Qualifications: Experience in process improvement and a passion for data analysis required.
The predicted salary is between 40500 - 49500 £ per year.
We are seeking a proactive, customer-focused and experienced Commercial Process Manager to join our Commercial department, helping to drive current and future success.
Pay: Up to £45,000
Hours: 40 hours per week
Location: Hybrid (workplace to be agreed)
This is a great opportunity for someone with a high level of integrity to develop within Loomis UK - one of the market leaders in our industry.
Who are we?
Loomis UK has a strong national presence and is part of the Loomis Group, a worldwide leader in the security sector. We provide secure, end-to-end solutions for the distribution, handling, and storage of cash and valuables for banks, retailers, and other businesses. From intelligent safes and cash-in-transit services to cash processing and ATM replenishment, we play a vital role in supporting the everyday flow of money in society.
The role
As a Commercial Process Manager, you will focus on enhancing our customer services, streamlining customer onboarding processes, and improving the overall customer journey. The successful candidate will collaborate with cross-functional teams to identify opportunities for process optimisation and implement best practices that ensure an exceptional customer experience.
Key responsibilities include:
- Enhancing customer experience through gathering insights on customer pain points and developing strategies to improve responsiveness and reliability in service delivery.
- Monitoring and measuring customer satisfaction metrics to drive continual improvement.
- Analysing customer onboarding and services processes and devising and implementing efficient processes to improve the customer journey.
Attention to detail will be key in preparing reports and presentations for management to communicate your findings and progress where process performance improvements have been identified and implemented.
About you
This position demands an individual with the drive, confidence and resilience to get things done, along with a collaborative mindset. Exceptional attention to detail, a passion for data analysis and a commitment to delivering and enhancing customer experience are also required.
Previous experience of making objective decisions and developing original ideas, and proven use of process mapping and project management tools combined with the ability to adapt to changing customer needs and business environments, are essential to excel in this role. Familiarity with Lean Six Sigma methodologies or other process improvement frameworks are desirable and will set you apart.
The values of our organisation - People, Service, Integrity - are fundamental to shaping our culture and the way we manage our business.
We also have some specific security criteria that you will need to meet:
- You must be able to pass criminal record, personal credit and ID checks.
- You must have verifiable 5-year employment/unemployment/educational history.
In return we offer the following:
- 33 days holiday per year (including bank holidays).
- Life Assurance.
- Employee Assistance Programme (EAP).
- A safe and supportive culture.
- MyRewards - over 3000 discounts for everyday life.
- Pension scheme.
- Cycle to Work scheme.
- Progression opportunities.
You will receive the very best in procedural security training and support. If customer service is at the heart of what you do and you want to join an organisation where you can grow and develop your own career, then apply today with your CV including a full job history. We look forward to receiving your application.
Commercial Process Manager in London employer: Loomis Uk Ltd
Join our Dagenham Cash Centre as a Cash Processor, where we prioritise a supportive work culture that values teamwork and positivity. Enjoy competitive pay, including a shift allowance, and the opportunity to grow within a dynamic environment that encourages employee development and collaboration. With flexible hours and a focus on employee well-being, this role offers a meaningful way to contribute to our operations while being part of a dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Process Manager in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Commercial Process Manager at Loomis Uk Ltd!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Loomis Uk Ltd or be willing to refer you for that Commercial Process Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Loomis Uk Ltd who’s on the lookout for their next Commercial Process Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Commercial Process Manager role at Loomis Uk Ltd!
We think you need these skills to ace Commercial Process Manager in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Loomis Uk Ltd. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Loomis Uk Ltd
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Loomis Uk Ltd. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
