At a Glance
- Tasks: Manage key customer accounts and drive strategic relationships across the UK and Ireland.
- Company: Join a rapidly growing logistics company focused on sustainability and innovation.
- Benefits: Competitive salary, car allowance, healthcare contribution, and additional perks.
- Other info: Dynamic role with high autonomy and long-term career development opportunities.
- Why this job: Shape strategy and make a lasting impact in a purpose-driven organisation.
- Qualifications: 5+ years in logistics, strong account management skills, and data-driven mindset.
Location: UK & Ireland, office, hybrid and field based (Preferably East Midlands based)
Team: Commercial
Reports to: Head of Commercial Accounts
About the job
Loom Talent Limited have exclusively partnered with a rapidly expanding Logistics based business who are seeking x2 Senior Account Managers due to rapid growth. Our client offers innovative solutions to a ranging client base including Retail, Packaging, FMCG and General Merchandise.
The role
This role would suit an experienced Senior Key Account Manager to join the Commercial team and manage strategic customer relationships across the UK and Ireland. You will be responsible for retaining and developing key accounts, improving customer experience, maximising commercial opportunities and ensuring contractual, operational and financial performance remain on track. This is a highly collaborative role. You will work closely with customers and internal teams across Commercial, Customer Service, Operations and Finance to identify supply chain improvements, resolve complex issues and deliver measurable value. You will also act as a mentor to Account Managers and Account Executives, sharing best practice and helping the wider team raise its standards. This is a rare opportunity for a commercially minded, entrepreneurial Account Manager to add value in a business which is growing at pace, influence strategy, and make a lasting impact in a business driven by sustainability, innovation, and collaboration.
About the business:
Vision: They carry sustainable impact for future generations.
Mission: They provide sustainable, data-intelligent load carrier solutions that connect and optimise supply chains.
Key responsibilities
- Manage a portfolio of high-volume and high-revenue customer accounts.
- Build strong, multi-level relationships with customers and act as a senior escalation point.
- Lead regular account reviews, performance meetings and customer visits.
- Monitor account performance, revenue, volumes, balances, dwell, transfers and other key data.
- Ensure commercial agreements, contractual obligations and invoicing requirements are accurately managed.
- Develop and deliver strategic account plans, including SWOT analysis and improvement actions for key customers.
- Identify opportunities to improve supply chain efficiency, reduce costs and deliver environmental benefits.
- Identify new business opportunities from existing customers, suppliers and wider lead generation activity.
- Follow the agreed pricing and RFQ framework to achieve targeted returns.
- Use CRM to manage account activity, opportunities and the UK&I pipeline.
- Produce and improve KPI reports, including the use of Power BI and other reporting tools.
- Share market intelligence and customer insight with senior leadership.
- Work collaboratively across departments to improve service levels and customer experience.
- Support the development of Account Managers managing small and medium-sized accounts.
- Investigate and manage non-conformance and complex customer issues.
- Help define and implement account management KPIs, processes and best practice.
About You
To be successful in the role of Senior Key Account Manager you will be commercially astute, operationally confident, and motivated by challenge. You'll bring:
- 5+ years' experience in a Logistics Distribution and Supply Chain / fast-paced service environment.
- Strong understanding of the retail and FMCG landscape.
- Strong understanding of customer account management and commercial agreements.
- Comfortable having difficult conversations, solving problems quickly and working with people at every level, both internally and externally.
- Commercially minded, data-driven and confident managing complex customer relationships.
- Ability to ask the right questions, challenge the status quo constructively and turn insight into practical action.
- Experience working with data and analysis to drive results.
- Advanced Excel capability.
- Demonstrable experience managing strategic or high-value accounts.
- Confidence negotiating commercial arrangements and managing partners.
- A proactive, adaptable approach with strong problem-solving skills.
- The ability to build trusted relationships at all levels.
- Be commutable UK wide and be based preferably in the East Midlands region.
Desirable experience
- Knowledge of ERP systems.
- Experience using Power BI.
- Experience working with FMCG manufacturers, retailers or logistics providers.
- Experience mentoring or developing account management colleagues.
Shape strategy and leave a lasting mark on a growing region. High autonomy with strong support from a European business. Work for a purpose-driven organisation focused on sustainability. Dynamic, varied role with long-term career development opportunities.
Salary & Benefits Package
Salary - £42,500- £45,000 Car Allowance - £9000 Healthcare contribution Plus additional company benefits.
Senior Key Account Manager employer: Loom Talent
Loom Talent's partner in the West Midlands is an exceptional employer, offering a flexible part-time role that perfectly accommodates personal commitments while fostering a supportive work environment for its nearly 500 employees. With a strong emphasis on employee growth and development, this organization prioritises improvement in employee relations, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Key Account Manager
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Loom Talent and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Loom Talent!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Loom Talent keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Senior Key Account Manager
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Loom Talent:This is your chance to really connect with the team at Loom Talent. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Loom Talent
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Loom Talent.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Loom Talent that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Loom Talent. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
