Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to deliver top-notch customer service and operational excellence.
- Company: Join a market leader in the logistics and supply chain sector.
- Benefits: Competitive salary, company car/allowance, and opportunities for professional growth.
- Why this job: Make a real impact by driving operational success and enhancing client relationships.
- Qualifications: Experience in leading operational teams and a strong customer service background.
- Other info: Exciting role with potential for national travel and career advancement.
The predicted salary is between 43000 - 58000 £ per year.
Role: Operations Support Manager
Location: Huddersfield
Salary: £50,000 – £55,000 + Company Car / Allowance
Our client, a market leader in their sector, is seeking an experienced Operations Support Manager to oversee a complex, high-performing Control and Customer Service function. This is a key leadership position responsible for delivering world-class service standards, ensuring operational efficiency, and maintaining exceptional client relationships across a range of high-profile contracts.
You\’ll lead a diverse team responsible for real-time control operations, customer service, and administrative functions, ensuring that performance and compliance standards are consistently met.
Key Responsibilities
- Lead and develop a large, multi-functional team to deliver outstanding customer service and operational performance.
- Ensure effective management of safety incidents, business continuity processes, and major incident control procedures.
- Drive operational excellence through efficient shift management, workforce planning, and continuous improvement initiatives.
- Build team capability through structured training, skills development, and cross-functional knowledge sharing.
- Oversee customer reconciliation processes, ensuring timely and accurate reporting against client KPIs.
- Manage client relationships with professionalism, supporting commercial managers in meeting contractual obligations.
- Investigate and resolve operational issues, customer complaints, and non-conformances with a focus on root cause and corrective action.
- Promote a culture of integrity, accountability, and continuous improvement.
Key Experiences
- Proven experience leading large or complex operational teams, ideally within a 24/7 or high-intensity control / Logistics Distribution and Supply Chain environment.
- A strong background in customer service, control operations, or business continuity management.
- Excellent leadership, coaching, and communication skills, with the ability to build trust and motivate diverse teams.
- Skilled in identifying process improvements and embedding high-performance behaviours.
- Comfortable managing relationships across multiple stakeholders and supporting senior management in delivery of strategic goals.
- Live within a commutable distance of Huddersfield (National travel occasionally required)
Operations Service Manager employer: Loom Talent
Contact Detail:
Loom Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Service Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work in operations or customer service. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to leadership and operational excellence. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your achievements! When discussing your past roles, focus on specific examples where you improved customer service or operational efficiency. Numbers speak volumes, so if you can quantify your success, do it!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Operations Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Service Manager role. Highlight your experience in leading teams and managing customer service operations, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Share specific examples of how you've driven operational excellence and built strong client relationships in the past. We love a good story!
Showcase Your Leadership Skills: Since this role involves leading a diverse team, make sure to highlight your leadership experience. Talk about how you've developed team capabilities and managed performance in previous roles. We’re all about fostering talent here at StudySmarter!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Loom Talent
✨Know Your Operations Inside Out
Before the interview, dive deep into the specifics of operations management, especially in a 24/7 environment. Familiarise yourself with key concepts like business continuity and incident control procedures, as these will likely come up during your chat.
✨Showcase Your Leadership Skills
Be ready to discuss your experience leading diverse teams. Prepare examples that highlight how you've developed team capabilities and driven operational excellence. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Customer Service Expertise
Since this role focuses heavily on customer service, think of specific instances where you resolved complaints or improved client relationships. Highlight your ability to maintain high service standards while managing multiple stakeholders.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-time situations. Think about past challenges you've faced in operations and how you approached them. This will show your ability to handle pressure and drive continuous improvement.