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For Companies At a Glance
- Tasks: Lead and develop a dynamic operations team in a fast-paced environment.
- Company: Join a well-established organisation with a strong reputation in service delivery.
- Benefits: Enjoy a competitive salary, car allowance, and additional perks.
- Why this job: This role offers leadership opportunities and the chance to make a real impact.
- Qualifications: Experience in service delivery and team management is essential.
- Other info: Ideal for those who thrive on challenges and want to grow their career.
The predicted salary is between 33000 - 77000 £ per year.
Overview
Our client, a market leader in their sector, is seeking an experienced Operations Support Manager to oversee a complex, high-performing Control and Customer Service function. This is a key leadership position responsible for delivering world-class service standards, ensuring operational efficiency, and maintaining exceptional client relationships across a range of high-profile contracts. You\’ll lead a diverse team responsible for real-time control operations, customer service, and administrative functions, ensuring that performance and compliance standards are consistently met.
Role
Role: Operations Support Manager
Location: Huddersfield
Salary: £50,000 – £55,000 + Company Car / Allowance
Key Responsibilities
- Lead and develop a large, multi-functional team to deliver outstanding customer service and operational performance.
- Ensure effective management of safety incidents, business continuity processes, and major incident control procedures.
- Drive operational excellence through efficient shift management, workforce planning, and continuous improvement initiatives.
- Build team capability through structured training, skills development, and cross-functional knowledge sharing.
- Oversee customer reconciliation processes, ensuring timely and accurate reporting against client KPIs.
- Manage client relationships with professionalism, supporting commercial managers in meeting contractual obligations.
- Investigate and resolve operational issues, customer complaints, and non-conformances with a focus on root cause and corrective action.
- Promote a culture of integrity, accountability, and continuous improvement.
Key Experiences
- Proven experience leading large or complex operational teams, ideally within a 24/7 or high-intensity control / Logistics Distribution and Supply Chain environment.
- A strong background in customer service, control operations, or business continuity management.
- Excellent leadership, coaching, and communication skills, with the ability to build trust and motivate diverse teams.
- Skilled in identifying process improvements and embedding high-performance behaviours.
- Comfortable managing relationships across multiple stakeholders and supporting senior management in delivery of strategic goals.
- Live within a commutable distance of Huddersfield (National travel occasionally required).
Seniorities
- Mid-Senior level
Employment type
- Full-time
Job function
- Supply Chain
Industries
- Transportation, Logistics, Supply Chain and Storage
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Operations Service Manager employer: Loom Talent
Contact Detail:
Loom Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Service Manager
✨Tip Number 1
Familiarise yourself with the specific challenges and trends in operations management. Research the company’s recent projects or initiatives to understand their service delivery model better, which will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees of the organisation on platforms like LinkedIn. Engaging with them can provide insider insights into the company culture and expectations for the Operations Service Manager role.
✨Tip Number 3
Prepare to discuss your leadership style and how you manage teams in a fast-paced environment. Think of specific examples from your past experiences that showcase your ability to balance day-to-day operations with strategic planning.
✨Tip Number 4
Stay updated on industry best practices and tools related to service delivery management. Being able to speak about innovative solutions or methodologies can set you apart from other candidates during the interview process.
We think you need these skills to ace Operations Service Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Operations Service Manager position. Tailor your application to highlight your relevant experience in leading operations teams.
Highlight Leadership Skills: In your CV and cover letter, emphasise your leadership experience and ability to manage large teams. Provide specific examples of how you've successfully balanced day-to-day operations with long-term strategic goals.
Showcase Relevant Experience: Detail your previous roles that relate to service delivery and operations management. Use metrics and achievements to demonstrate your impact in similar positions, which will help you stand out.
Craft a Compelling Cover Letter: Write a personalised cover letter that connects your skills and experiences to the job. Explain why you're excited about this opportunity and how you can contribute to the organisation's success.
How to prepare for a job interview at Loom Talent
✨Showcase Your Leadership Skills
As an Operations Service Manager, you'll be leading a large team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any specific achievements that demonstrate your ability to inspire and motivate others.
✨Understand the Company’s Operations
Research the organisation thoroughly before the interview. Understand their service delivery model and any challenges they may face. This will allow you to tailor your responses and show that you're genuinely interested in how you can contribute to their success.
✨Prepare for Scenario-Based Questions
Expect to be asked about how you would handle specific situations related to service delivery and team management. Prepare by thinking through potential scenarios and your approach to resolving them. This will demonstrate your problem-solving skills and ability to think on your feet.
✨Emphasise Your Adaptability
In a fast-paced environment, adaptability is key. Be ready to discuss times when you've had to adjust your plans or strategies quickly. Highlight your ability to remain calm under pressure and how you prioritise tasks to ensure smooth operations.
