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For Companies At a Glance
- Tasks: Lead a major customer contract and oversee warehouse operations in a dynamic logistics environment.
- Company: Join a growing 3PL logistics business with a focus on innovation and customer satisfaction.
- Benefits: Competitive salary, career growth opportunities, and a chance to make a real impact.
- Why this job: Take ownership of high-profile projects and drive continuous improvement in logistics.
- Qualifications: Experience in contract management and large-scale warehouse operations is essential.
- Other info: Work in a fast-paced environment with a strong emphasis on teamwork and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
The Company
Loom Talent have been exclusively appointed by a growing 3PL logistics business to support the appointment of a Contract & Operations Manager - 3PL Logistics. Our client provides warehousing and distribution solutions across Retail, E-Commerce, FMCG and General Merchandise and continues to invest heavily in its UK operation.
This is a senior, site-based role offering real ownership of a high-profile customer operation within a fast-growing business.
The Role
Reporting directly into the General Manager, the Contract & Operations Manager - 3PL Logistics will be based at a key Regional Distribution Centre in Measham. The role holds full responsibility for the delivery and performance of one major European customer contract, alongside leadership of the on-site warehouse operation.
Key responsibilities include:
- Full ownership and accountability for a single, complex European customer contract.
- Act as the senior point of contact for the customer, managing service delivery, performance and escalation.
- Lead all warehouse operations on site, managing c. 100 indirect reports through the operational leadership structure.
- Ensure contractual compliance, service levels and OTIF performance are consistently achieved.
- Analyse operational and customer data to identify efficiency improvements, cost control opportunities and service enhancements.
- Lead regular contract reviews, performance reporting and KPI analysis with internal and external stakeholders.
- Oversee inventory accuracy, stock control, warehouse layout and health and safety compliance.
- Drive continuous improvement initiatives across warehousing, fulfilment and associated logistics activity.
- Support commercial activity relating to SLA management, contract variation and long-term customer retention.
- Work closely with finance, transport and planning teams to ensure operational delivery aligns with wider business objectives.
The Candidate
The successful candidate will be able to demonstrate:
- Proven experience in a Contract Manager or Operations Manager role within a 3PL logistics environment.
- A strong warehousing logistics distribution and supply chain background.
- Experience managing large-scale warehouse operations with 100 plus indirect reports.
- Clear understanding of contractual KPIs, SLAs and customer performance management.
- Operated within a customer facing role previously.
- Commercial awareness with the ability to balance cost, service and operational efficiency.
- Strong stakeholder management and communication skills.
- A data-led approach to performance management and continuous improvement.
- Ability to work site-based, five days per week in Measham.
- Previous budgetary or P&L exposure would be advantageous.
Contract and Operations Manager - 3PL Logistics in Measham employer: Loom Talent
Contact Detail:
Loom Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract and Operations Manager - 3PL Logistics in Measham
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics industry, especially those who work in 3PL. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their key customers and challenges in the logistics space. This will help you showcase your knowledge and how you can add value.
✨Tip Number 3
Practice your STAR technique for answering competency questions. Think of specific situations where you've demonstrated your skills in contract management or operational efficiency – this will make your answers stand out!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it shows you're serious about joining our team in the logistics sector.
We think you need these skills to ace Contract and Operations Manager - 3PL Logistics in Measham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contract & Operations Manager role. Highlight your experience in 3PL logistics and any relevant achievements that showcase your ability to manage large-scale operations and customer contracts.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples from your past that demonstrate your skills in stakeholder management and performance improvement.
Showcase Your Data Skills: Since the role requires a data-led approach, don’t forget to mention your experience with analysing operational data. Share how you've used data to drive efficiency improvements or enhance service delivery in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Loom Talent
✨Know Your Numbers
Make sure you brush up on key performance indicators (KPIs) and service level agreements (SLAs) relevant to the logistics industry. Being able to discuss specific metrics and how you've improved them in past roles will show your commercial awareness and data-led approach.
✨Showcase Leadership Skills
Prepare examples that highlight your experience managing large teams, especially in a warehouse setting. Discuss how you've led operations and improved team performance, as this role involves managing around 100 indirect reports.
✨Understand the Customer's Needs
Research the company’s major European customer contracts and be ready to discuss how you would manage service delivery and performance. Showing that you understand their business and can act as a senior point of contact will set you apart.
✨Continuous Improvement Mindset
Be prepared to talk about specific initiatives you've led that resulted in efficiency improvements or cost savings. This role is all about driving continuous improvement, so demonstrating your proactive approach will resonate well with the interviewers.
