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- Tasks: Coordinate client accounts, manage data, and support decision-making in a dynamic logistics environment.
- Company: Join a pioneering leader in 3PL logistics known for innovation and excellence.
- Benefits: Competitive salary, car allowance, hybrid work, and additional perks.
- Other info: Fast-paced international environment with excellent career development potential.
- Why this job: Kickstart your career in logistics with real impact and growth opportunities.
- Qualifications: 2-3 years in logistics or commercial roles; strong communication and organisational skills.
The predicted salary is between 28000 - 36000 £ per year.
Role: Client Services / Junior Account Manager
Sector: 3PL Contract Logistics
Working Pattern: Hybrid - 50/50
Salary: £35,000 - £40,000 per annum + £450pm Car Allowance + Additional Company Benefits
Type: Full-Time, Permanent
Are you an enthusiastic Client Services / Junior Account Manager in the logistics and supply chain industry, adept at navigating the complexities of sales within 3PL multi-user operations? This opportunity is a hybrid role with travel expected to the Midlands HQ, other UK sites, and working from home.
The Client: Loom Talent are proud to have been retained, supporting a pioneering force in the 3PL logistics sector, renowned for innovative solutions and unwavering commitment to excellence & service. With a global presence, our client stands as a recognised leader in delivering European 3PL Contract Logistics solutions across Warehousing, Transportation and Freight distribution to a ranging multi-user, diverse client base.
About the Role: Looking to add a motivated and detail-oriented Client Services / Junior Account Manager to join their Global Client Services Support function. This is an excellent opportunity for a graduate or early-career professional with 2-3 years' experience in Logistics or commercial roles who is looking to develop within a fast-paced, international environment. In this role, you will act as a central coordination point for data, reporting, and account administration across global accounts. You will ensure Client Services Business Partners have accurate, timely insights to support decision-making, client engagement, and commercial growth.
This position requires strong organisational skills, attention to detail, and the confidence to collaborate with cross-functional teams including Sales, Business Development, Operations, Finance, and Transport.
Key Responsibilities:
- Data, Reporting & Account Coordination:
- Maintain and update the Client Services contract tracker, ensuring accuracy and completeness.
- Produce monthly reports including contract renewal status and forward-looking insights.
- Maintain the cross-sell tracker.
- Manage the pipeline of contract renewals and associated data sources.
- Maintain Client Services data within Salesforce, ensuring consistency and alignment with internal standards.
- Collate, analyse, and distribute NPS data, ensuring results are accurately captured and shared with stakeholders.
- Coordinate and track indexation data, reporting progress to the wider team.
- Prepare monthly service review packs for regional stakeholders.
- Create and update Client Service Account Plans and budget plans in line with departmental requirements.
- Support the creation and coordination of Internal Action Logs (IALs), particularly for complex accounts.
- Take clear, structured minutes during internal and client-related meetings and distribute actions promptly.
- Act as a reliable point of contact for internal teams requiring data, reporting, or account-related information.
The Candidate:
The successful candidate for the Client Services / Junior Account Manager opportunity will have the following skills and experience:
- A strong communicator, confident engaging with stakeholders at all levels - Essential.
- A 3PL Logistics Distribution and Supply chain background would be highly attractive - Advantageous.
- Exceptional communication, negotiation, and relationship-building skills - Essential.
- Highly organised, able to manage multiple priorities in a busy environment - Essential.
- Solution-focused with a proactive, can-do attitude.
- Detail-driven, with a strong commitment to data accuracy and reporting excellence - Essential.
- Comfortable working with systems and data - Essential.
- Intermediate to advanced in Excel and PowerPoint - Essential.
- Experienced within Logistics or commercial roles (2-3 years preferred).
- Eager to learn, develop, and grow within a commercial, client-facing environment - Essential.
- Commutable to Leicester / Leicestershire, and other sites when required 3+ days per week - Essential.
Client Services / Junior Account Manager in London employer: Loom Talent
Contact Detail:
Loom Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services / Junior Account Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and supply chain industry on LinkedIn. Join relevant groups, engage in discussions, and don’t be shy to ask for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their values and how they operate in the 3PL sector. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on common questions for Client Services roles and get comfortable discussing your experience in logistics. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you an edge over other candidates. So, get your application in and let’s get you that dream job!
We think you need these skills to ace Client Services / Junior Account Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Services / Junior Account Manager role. Highlight your experience in logistics and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your enthusiasm for working in a fast-paced, international environment like ours.
Showcase Your Skills: Be sure to highlight your organisational skills and attention to detail in your application. Mention any experience you have with data management or reporting, as these are key aspects of the role we’re looking to fill.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Good luck!
How to prepare for a job interview at Loom Talent
✨Know Your Logistics Stuff
Make sure you brush up on your knowledge of 3PL logistics and supply chain operations. Understand the key terms and concepts, as well as the specific challenges faced in this sector. This will help you speak confidently about how your experience aligns with the role.
✨Show Off Your Organisational Skills
Since the role requires strong organisational skills, prepare examples from your past experiences where you successfully managed multiple priorities or coordinated complex projects. Be ready to discuss how you keep track of data and ensure accuracy in reporting.
✨Engage with Stakeholders
As a Client Services / Junior Account Manager, you'll need to communicate effectively with various stakeholders. Practice articulating your thoughts clearly and confidently. Think of scenarios where you've built relationships or resolved conflicts, and be prepared to share those stories.
✨Be Data-Driven
Familiarise yourself with tools like Salesforce, Excel, and PowerPoint, as these are essential for the role. Prepare to discuss how you've used data to drive decisions or improve processes in previous roles. Showing that you're comfortable with data will set you apart from other candidates.