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- Tasks: Lead daily operations, manage logistics, and ensure exceptional customer experiences.
- Company: Join a luxury homewear brand based in South West London.
- Benefits: Enjoy a competitive salary, benefits package, and potential travel for training.
- Why this job: Be part of a growing team that values quality, care, and operational excellence.
- Qualifications: 5+ years in operations or logistics, strong leadership skills, and attention to detail required.
- Other info: Hands-on role with opportunities for personal and professional growth.
The predicted salary is between 43200 - 72000 £ per year.
Loom Talent are delighted to be working exclusively on the recruitment of a Head of Operations for a luxury Homewear business based in South West London.
As Head of Operations, you will take ownership for the end-to-end operational activities, leading the warehouse and delivery teams, overseeing logistics, and ensuring that the showroom and customer experience standards remain exceptional. This is a hands-on leadership role that balances strategic oversight with day-to-day execution and plays a critical part in scaling the operational capabilities as the business grows. You'll work closely with global teams to align processes, improve efficiency, and support the mission to deliver quality and care at every stage.
- Provide strong, hands-on leadership and coaching to the London Operations team
- Lead all day-to-day UK operations across warehousing, fulfilment, showroom logistics, and last-mile delivery
- Schedule, manage, and optimise white glove home deliveries across the UK
- Oversee warehouse inventory accuracy, including physical stock movements, cycle counts, and storage locations
- Manage all inbound shipments, international receiving, and outbound order fulfilment
- Liaise with the Production team to monitor delivery timelines and manage inbound inventory planning
- Oversee product quality checks upon arrival and flag any supplier or freight-related issues
- Own and evolve SOPs, safety procedures, and compliance with UK regulations across the warehouse and showroom
- Implement and track KPIs to monitor team performance, delivery SLAs, and operational efficiency
- Maintain a clean, organised, and functional warehouse and showroom environment, including displays and facilities
- Collaborate cross-functionally with Sales, Production, and Global Ops to align timelines, manage stock flow, and improve service standards
- Stay up to date with industry tools, processes, and innovations that could improve operational performance
- Lead recruitment and onboarding for UK-based warehouse, logistics, and delivery staff
To be successful in your application you should meet the following key requirements:
- Minimum 5 years' experience in operations, logistics, or supply chain management
- Proven ability to lead and develop high-performing teams in a hands-on environment
- Strong background in warehouse and last-mile delivery operations, ideally with high-value or white glove products
- Excellent communication and stakeholder management skills
- Comfortable using ERP systems and inventory tools
- Highly organised with strong attention to detail and a proactive problem-solving mindset
- Able to manage competing priorities in a fast-paced, evolving business
- Physical capability to support warehouse activities and product handling when needed
- Valid UK driving license (preferred)
As Head of Operations you will receive a competitive salary and benefits package. As part of a global luxury business the role may have a small amount of travel involved for training and development. #J-18808-Ljbffr
Head of Operations (London) employer: Loom Talent
Contact Detail:
Loom Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations (London)
✨Tip Number 1
Familiarise yourself with the luxury homewear market and the specific challenges it faces. Understanding the nuances of high-value product logistics will help you stand out as a candidate who can bring valuable insights to the role.
✨Tip Number 2
Network with professionals in operations and logistics, especially those who have experience in the luxury sector. Engaging with industry peers can provide you with insider knowledge and potentially lead to referrals.
✨Tip Number 3
Demonstrate your leadership skills by sharing examples of how you've successfully managed teams in fast-paced environments. Be prepared to discuss specific strategies you've implemented to improve operational efficiency.
✨Tip Number 4
Stay updated on the latest trends and technologies in warehouse management and last-mile delivery. Showing that you're proactive about continuous improvement can set you apart from other candidates.
We think you need these skills to ace Head of Operations (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations, logistics, and supply chain management. Emphasise your leadership roles and any specific achievements that demonstrate your ability to manage high-performing teams.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the luxury homewear industry and detail how your skills align with the responsibilities of the Head of Operations role. Mention specific examples of how you've improved operational efficiency or led successful projects in the past.
Highlight Relevant Skills: Clearly outline your experience with ERP systems and inventory tools, as well as your strong communication and stakeholder management skills. These are crucial for the role, so make them stand out in your application.
Showcase Problem-Solving Abilities: Provide examples in your application that demonstrate your proactive problem-solving mindset. Discuss situations where you successfully managed competing priorities or improved processes, as this will resonate with the company's needs.
How to prepare for a job interview at Loom Talent
✨Showcase Your Leadership Skills
As a Head of Operations, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led teams in the past, focusing on your hands-on approach and ability to develop high-performing teams.
✨Understand the Business Model
Familiarise yourself with the luxury homewear industry and the specific business model of the company. Be ready to discuss how you can enhance operational efficiency and customer experience in this context.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about challenges you've faced in operations or logistics and how you resolved them, particularly in high-value or white glove product environments.
✨Highlight Your Technical Proficiency
Since the role involves using ERP systems and inventory tools, be prepared to discuss your experience with these technologies. Highlight any specific systems you've used and how they contributed to operational success.
