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For Companies At a Glance
- Tasks: Build strong relationships with clients and ensure top-notch service delivery.
- Company: Join a well-established 3PL company serving diverse sectors.
- Benefits: Enjoy a competitive salary, remote work options, and a supportive team culture.
- Why this job: Great opportunity to enhance your customer service skills in a dynamic environment.
- Qualifications: Experience in logistics or customer service is essential; strong relationship-building skills are a must.
- Other info: This role offers no managerial duties but focuses on collaboration and client satisfaction.
Introduction Loom Talent are delighted to be supporting a new client with the recruitment of a Customer Account manager – Logistics, for their operation in the Bedford area. About the business Our client are an established 3PL who service multiple clients across a variety of sectors. The opportunity has become available due to an internal move and will sit as part of the Client Services team. About the role In the role of Customer Account manager – Logistics, your primary responsibility will be to develop effective relationships with the company's clients. This will involve maintaining and retaining existing clients by ensuring appropriate service delivery, whilst building deeper relationships and understanding of their needs. The role relies on your ability to work closely with other areas of the business including customer service, operations and despatch. The role will not have any managerial responsibility but managing internal and external relationships will be critical to your success. About the person We are interested in talking to candidates who meet the following criteria: Previous experience in a Logistics or similar operations – Desirable Previous experience in customer service and/or account management – Essential A natural people person with the ability to form strong relationship's internally & externally – Essential Previous experience working to and managing SLA's and KPI's for your customers – Essential Good time management and the ability to manage all aspects of your own performance – Essential Highly motivated to the delivery of a great service and the ongoing success of the business – Essential The ability to commute to the HQ in the Bedford area – Essential Benefits Upon accepting an offer for Customer Account manager – Logistics, you will become part of a great team that takes pride in the retention of its people. You will receive a competitive salary and benefits and after the initial on-boarding period will have the chance to work remotely for two days per week
Customer Account manager - Logistics employer: Loom Talent
Contact Detail:
Loom Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account manager - Logistics
✨Tip Number 1
Make sure to highlight your previous experience in logistics or similar operations during your conversations. This will show that you understand the industry and can relate to the challenges faced by clients.
✨Tip Number 2
Demonstrate your customer service skills by sharing specific examples of how you've successfully managed client relationships in the past. This will help you stand out as a candidate who can effectively maintain and retain clients.
✨Tip Number 3
Prepare to discuss how you've worked with SLAs and KPIs in previous roles. Being able to articulate your experience in managing these metrics will show that you're results-driven and focused on delivering great service.
✨Tip Number 4
Since this role involves collaboration with various teams, be ready to talk about your teamwork experiences. Highlight instances where you've successfully built relationships across departments to achieve common goals.
We think you need these skills to ace Customer Account manager - Logistics
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Account Manager - Logistics position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize your previous experience in logistics, customer service, and account management. Use specific examples that demonstrate your ability to build relationships and manage performance metrics like SLAs and KPIs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your motivation to contribute to the company's success. Mention your people skills and how you can effectively communicate with both internal teams and clients.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Loom Talent
✨Show Your Customer Service Skills
Since the role emphasizes customer service and account management, be prepared to share specific examples of how you've successfully managed client relationships in the past. Highlight your ability to resolve issues and ensure client satisfaction.
✨Demonstrate Your Logistics Knowledge
Familiarize yourself with logistics terminology and processes. Be ready to discuss any previous experience you have in logistics or similar operations, as this will show your understanding of the industry and its challenges.
✨Emphasize Relationship Building
The role requires a natural people person. Prepare to talk about how you build and maintain relationships both internally and externally. Share stories that illustrate your interpersonal skills and your ability to connect with clients.
✨Discuss Time Management and Performance
Since good time management is essential for this position, be ready to explain how you prioritize tasks and manage your performance. Provide examples of how you've met SLAs and KPIs in previous roles to demonstrate your effectiveness.
