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For Companies At a Glance
- Tasks: Manage client relationships and drive growth in a dynamic logistics environment.
- Company: Join a pioneering leader in 3PL logistics with a commitment to innovation.
- Benefits: Competitive salary, bonus, generous holiday allowance, and pension contributions.
- Why this job: Make an impact in a hybrid role with potential for permanent placement.
- Qualifications: 5+ years in client services, logistics background preferred, strong communication skills.
- Other info: Exciting opportunity for career growth in a supportive team culture.
The predicted salary is between 55000 - 65000 £ per year.
Sector: 3PL Contract Logistics
Working Pattern: Hybrid - 50/50
Salary: £55,000 to £65,000 + Car Allowance, Bonus & Benefits
Are you a seasoned Client Services and Account Manager in the logistics and supply chain industry, adept at navigating the complexities of sales within 3PL multi-user operations? This opportunity is a hybrid role with travel expected to the Midlands HQ, other UK sites, and working from home. There is the potential this role turns into a permanent position due to continued company growth.
The Client Loom Talent are proud to have been retained, supporting a pioneering force in the 3PL logistics sector, renowned for innovative solutions and unwavering commitment to excellence & service. With a global presence, our client stands as a recognised leader in delivering European 3PL Contract Logistics solutions across Warehousing, Transportation and Freight distribution to a ranging multi-user, diverse client base.
The Role
We are searching for a proactive and dynamic Client Services and Account Manager on a 12 Month FTC basis who possesses an intricate understanding of the Warehousing & ideally 3PL multi-user contract logistics space. Your role will be pivotal in formulating and executing strategic plans to maintain, develop and retain clients.
Key Responsibilities
- Act as the Primary Client Contact - Serve as the lead point of contact for all UK client account matters across the full life cycle of the relationship.
- Own and Develop Key Client Relationships - Build, maintain and strengthen long-term partnerships, ensuring high engagement, retention and satisfaction.
- Drive Commercial Growth Within Accounts - Identify, scope and deliver cross-sell and up sale opportunities across the UK portfolio to support sustainable revenue growth.
- Manage Contract Pipeline & Additional Business - Oversee contract renewals, amendments and incremental business opportunities, ensuring commercial rigour and continuity.
- Lead Contract & SLA Negotiations - Actively participate in negotiating commercial agreements and service levels, aligning operational capability with contractual commitments.
- Ensure Operational Alignment to Commercial Agreements - Work closely with Operations, Finance, Transport and Sales to ensure delivery is fully aligned to agreed commercial terms.
- Support Implementation of New Contracts - Partner with project teams to ensure smooth onboarding and successful implementation of new UK contracts within agreed timelines.
- Oversee Client Reporting & Performance Metrics - Ensure accurate forecasting, reporting and KPI structures are in place at account level to drive performance transparency and accountability.
- Resolve Escalations & Strengthen Account Health - Proactively manage risk, resolve complex client issues and identify opportunities to enhance partnership value.
- Governance & Stakeholder Sign-Off - Coordinate internal board pack approvals and ensure all contractual documentation is completed and signed off by relevant stakeholders.
The Candidate
- Have a Logistics Distribution and Supply Chain background - Essential.
- Have a proven track record of over 5+ years within Client Services and Account Manager roles, ideally within a Warehousing / Logistics environment - Essential.
- A 3PL Logistics background would be highly attractive - Advantageous.
- Exceptional communication, negotiation, and relationship-building skills - Essential.
- Strategic mind-set coupled with a strong business acumen, pivotal in driving revenue growth - Essential.
- Strong problem-solving and analytical abilities - Essential.
- Commutable across the Midlands region with Leicestershire a core location for the role - Essential.
The Salary & Benefits Package
- Basic Salary - £55,000 to £65,000 (DOE)
- Company Bonus.
- 25 Days + 8 Bank Holidays.
- Matched Pension Contributions.
- Death in service cover.
- Plus additional company benefits.
If you are a forward-thinking, results-driven individual with a proven expertise in 3PL Contract Logistics, we are keen to hear from you!
Client Services & Account Manager - 12 Month FTC employer: Loom Talent
Contact Detail:
Loom Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services & Account Manager - 12 Month FTC
✨Tip Number 1
Network like a pro! Get out there and connect with people in the logistics and supply chain industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their services and how they stand out in the 3PL sector. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the responsibilities of the Client Services & Account Manager role. Highlight your achievements in client retention and revenue growth to make a strong impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Client Services & Account Manager - 12 Month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role. Highlight your experience in logistics and client management, especially any 3PL experience. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've driven growth and built strong client relationships in the past.
Showcase Your Achievements: Don't just list your responsibilities; showcase your achievements! Use numbers and metrics to demonstrate how you've made an impact in previous roles. We love seeing quantifiable success!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Loom Talent
✨Know Your Logistics Inside Out
Make sure you brush up on your knowledge of the logistics and supply chain industry, especially 3PL operations. Be ready to discuss specific examples from your experience that demonstrate your understanding of warehousing and client management.
✨Showcase Your Relationship-Building Skills
Prepare to share stories about how you've successfully built and maintained client relationships in the past. Highlight your communication and negotiation skills, as these are crucial for the role. Think of specific instances where you turned a challenging situation into a positive outcome.
✨Demonstrate Strategic Thinking
Be ready to talk about how you've developed and executed strategic plans in previous roles. Discuss how you identified growth opportunities within accounts and how you aligned operational capabilities with commercial agreements. This will show your potential employer that you can drive revenue growth.
✨Prepare for Problem-Solving Scenarios
Anticipate questions about how you've handled complex client issues or escalations in the past. Prepare a few examples that showcase your analytical abilities and problem-solving skills. This will help illustrate your capability to enhance partnership value and ensure client satisfaction.
