Service Centre Manager Chelmsford, Essex Loom Talent is recruiting for an experienced Service Centre Manager to lead a busy, multi-functional operation in Chelmsford. You'll take ownership of people, operational performance, service delivery and P&L, leading a team across field service, scheduling, repairs, stock, fleet and customer service. The Role Lead, motivate and develop the Service Centre team. Own KPIs, SLAs, contract delivery and operational performance. Manage workforce planning, performance and resource levels. Oversee engineer scheduling, fleet, stock and service delivery. Drive efficiency, productivity and cost improvements. Maintain high standards of health & safety, compliance and customer service. Build strong relationships with customers, commissioners and key stakeholders. What We're Looking For An experienced operational leader from similar background in Operations Manager. You'll ideally have experience managing teams within a KPI/SLA-driven, contract-led environment, with strong commercial awareness and a track record of improving operational performance. Applicants will also have ambitions to want to progress beyond the role of Service Centre Manager. What's on Offer? Competitive salary Excellent career progression Up to 33 days' holiday Pension & Life Assurance Employee rewards and discounts
Service Centre Manager in Chelmsford employer: Loom Talent
Loom Talent's partner in the West Midlands is an exceptional employer, offering a flexible part-time role that perfectly accommodates personal commitments while fostering a supportive work environment for its nearly 500 employees. With a strong emphasis on employee growth and development, this organization prioritises improvement in employee relations, making it an ideal place for those seeking meaningful and rewarding employment.
