Job title:
Warehouse First Line Manager
Location:
Ashford, Surrey
Salary:
£35,000 - £37,000 per annum
Working hours:
Monday to Friday, 40 hour week (day shift)
The Company
Supporting a 3PL logistics provider, we are looking for an experienced Warehouse First Line Manager to take responsibility for the day-to-day performance of a busy warehouse operation.
This is a hands-on leadership role, overseeing warehouse activities from goods-in through to picking, despatch and delivery, while ensuring customer requirements, operational targets, quality standards and Health & Safety requirements are consistently achieved.
You will lead, motivate and develop a warehouse team, ensuring resources are effectively managed and operational KPIs are achieved. The role would suit an experienced warehouse supervisor or team leader looking to take the next step in their management career.
The role of a Warehouse First Line Manager
- Lead and supervise warehouse teams across goods-in, storage, picking, handling and despatch operations.
- Ensure customer orders and outbound deliveries are processed accurately and on time using relevant warehouse management systems.
- Take ownership of day-to-day operational performance, ensuring agreed service, productivity, quality and cost targets are achieved.
- Lead daily shift briefings and ensure clear, effective communication across the team.
- Manage resources and workforce deployment to meet operational requirements, including seasonal and peak-period planning.
- Monitor and report key operational KPIs including productivity, quality, stock accuracy, service levels and attendance.
- Ensure all Health & Safety procedures and legislative requirements are consistently followed.
- Identify and address potential quality, hygiene, damage and stock integrity issues.
- Build, motivate and develop the warehouse team, supporting recruitment, performance management, absence management and ongoing development.
- Create a positive, inclusive and engaged working environment across the operation.
- Investigate and support the resolution of operational performance issues, customer complaints and service-level concerns.
- Produce accurate daily and weekly operational reports for management and customers where required.
- Identify opportunities to improve efficiency, productivity and service through continuous improvement initiatives.
- Implement agreed operational improvements and monitor their impact.
- Ensure company policies, procedures and safe systems of work are followed consistently.
- Work collaboratively with the wider management team and other departments to achieve site and customer objectives.
Requirements
- You will have previous warehouse operational management or supervisory experience, ideally within a 3PL, logistics, distribution or FMCG environment.
- Strong experience leading and managing warehouse teams.
- A good understanding of warehouse processes from goods-in through to despatch.
- Experience working against operational KPIs and service-level targets.
- Strong people-management skills, including performance, attendance and team development.
- A good understanding of Health & Safety within a warehouse environment.
- Experience with warehouse management systems and good general IT literacy.
- A structured, numerate and methodical approach to managing operational performance.
- The ability to make effective decisions and solve problems in a busy environment.
- Experience identifying and implementing continuous improvement opportunities.
- The confidence to work independently while also contributing effectively as part of a wider management team.
- A valid Counterbalance or Flexi forklift licence would be advantageous, along with experience operating warehouse equipment.
- Experience of disciplinary processes, investigations and absence management would also be beneficial.
The Package
- Up to £37,000 per annum
- 33 days holiday inclusive of bank holidays
- Pension scheme
Apply
We are looking for someone who is hands-on, commercially aware and focused on delivering operational excellence. You'll be comfortable managing people, driving performance and making decisions on the warehouse floor, while maintaining a strong focus on safety, quality and customer service.
This is an excellent opportunity for an experienced Warehouse Supervisor or First Line Manager to join a growing operation and take ownership of a key operational function.
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Warehouse First Line Manager in Ashford employer: Loom Talent
As a Warehouse First Line Manager with our dynamic 3PL logistics provider in the Hounslow area, you will thrive in a supportive and inclusive work culture that prioritises employee development and operational excellence. With competitive salary packages, generous holiday allowances, and a focus on continuous improvement, we empower our team to achieve their full potential while ensuring a safe and efficient working environment. Join us to lead a motivated team and make a meaningful impact in a fast-paced industry.
StudySmarter Expert Advice🤫
We think this is how you could land Warehouse First Line Manager in Ashford
✨Join Local Manufacturing Groups
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Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
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✨Apply Directly Through Company Websites
When you find a role at a company you love, like Loom Talent, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Loom Talent specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Loom Talent
✨Know Your Manufacturing Processes
Before you walk into the interview with Loom Talent, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Loom Talent value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
