At a Glance
- Tasks: Lead and develop a customer service team to deliver top-notch service.
- Company: Join a leading service-based organisation with a focus on customer satisfaction.
- Benefits: Enjoy competitive salary, 33 days' holiday, private medical, and career development.
- Other info: Dynamic role with opportunities for growth and collaboration across departments.
- Why this job: Make a real impact by improving processes and enhancing customer experiences.
- Qualifications: Proven experience in managing teams and delivering continuous improvement.
The predicted salary is between 56250 - 68750 £ per year.
- Customer Service Manager - Operations
- Reading | Full-Time | Permanent
Loom Talent is supporting a leading service-based organisation with the appointment of an experienced Customer Service Manager - Operations to lead and develop a customer-focused operational function.
This is a hands-on management role for someone who enjoys leading people, improving processes and delivering consistently high levels of customer service.
This is a fully site-based position in Reading, Monday to Friday.
The Role
You will take responsibility for the day-to-day performance of the customer service operation, ensuring the team delivers against agreed service, performance and commercial objectives.
You will lead and develop the team while working closely with colleagues across the wider business to improve processes, resolve customer issues and drive operational performance.
Key Responsibilities
- Lead, coach and develop a customer service team
- Manage day-to-day operational performance against KPIs
- Ensure consistently high standards of customer service
- Monitor service levels and take action where performance falls short
- Manage resources effectively across the operation
- Support customer onboarding and account changes
- Resolve customer issues and identify opportunities for prevention
- Analyse operational data and identify areas for improvement
- Drive continuous improvement across processes and procedures
- Work collaboratively with other departments and sites
- Support customer retention and commercial objectives
- Improve efficiency, quality and the overall customer experience
About You
We're looking for an experienced customer service or operations leader who has a proven track record of managing teams and improving performance.
You should have
- Experience leading and developing customer service or operational teams
- Strong customer service and operational management experience
- A track record of delivering continuous improvement
- Good analytical and problem-solving skills
- Experience managing KPIs and team performance
- Excellent communication and influencing skills
- Strong organisational skills and attention to detail
- The ability to collaborate effectively across departments
- Experience implementing new processes or improving existing ways of working
- A full UK driving licence
A degree or equivalent experience would be advantageous, although strong practical management experience is equally important.
- What's On Offer
- Competitive salary and benefits
- 33 days' holiday
- Private medical, pension and life assurance
- On-site parking
- Career development opportunities
Interested?
If you're an experienced Customer Service Manager, Operations Manager, Service Delivery Manager or similar, we'd be interested in speaking with you.
Customer Service Manager - Operations in Reading employer: Loom Talent Limited Careers
Join a dynamic logistics company in Warwickshire that values innovation and employee development. As a Stock Control First Line Manager, you'll enjoy a supportive work culture that encourages autonomy and continuous improvement, alongside competitive salary and benefits. With opportunities for professional growth and a focus on teamwork, this role is perfect for those looking to make a meaningful impact in a rapidly expanding organisation.
Contact Details:
Loom Talent Limited Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager - Operations in Reading
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Loom Talent Limited Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Loom Talent Limited Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Manager - Operations in Reading
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Loom Talent Limited Careers:Your cover letter is your chance to shine! Tell us why you want to work at Loom Talent Limited Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Loom Talent Limited Careers!
How to prepare for a job interview at Loom Talent Limited Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
