At a Glance
- Tasks: Support adults in need by providing assistance, education, and skills training.
- Company: Lookout Housing and Health Society, dedicated to empowering diverse communities.
- Benefits: Competitive pay, flexible hours, and a chance to make a real difference.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Join a mission-driven team and help individuals achieve independence and stability.
- Qualifications: Diploma in Community Social Service and relevant experience required.
The predicted salary is between 31000 - 33000 £ per year.
Employment Status: Part time Temporary until incumbent returns.
We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services.
Location: Baird Blackstone Building
Days and Hours of work: Friday through Monday. Shift times will be 08:00 - 16:00 Hours (Fri-Sat) & 07:00 - 15:00 (Sun-Mon). Shifts are 7.5 hours in length. Days of rest shall be consecutive. Schedule may change with two weeks’ notice. Probationary/qualifying period will be 488 hours with mid and end point reviews. Night premium will be given to staff that work 50% or more of their shift between 00:00-08:00 Hours.
Salary: $31.56 - 33.28 depending upon applicants' length of seniority (as per the Collective Agreement).
Job Summary: The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code of Ethics. The TSW works with residents to provide assistance, support, education, and skills training. The TSW will work with tenants to maintain and develop greater independence and stability with the goal of a healthier and more independent living arrangement.
Job Duties:
- Will participate in tenant intakes, and provide support services and assessments.
- Will identify challenges for tenants, develop service plans, crisis intervention, and administer finances and medication.
- Ensure that basic needs are met by working closely with individuals on a long-term, ongoing basis.
- Complete required paperwork and maintain statistical and evaluative data.
- Assist with volunteers and practicum students on site.
- Some external work is likely to occur; use of an automobile may, at times, be useful.
- Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted.
- Responsible for complying with and contributing to all aspects of health and safety program.
Qualifications & Competence:
Education, Training and Experience:- Diploma in Community Social Service.
- Class 5 BC Drivers’ License (*Only if required).
- OFA 1 First Aid Certificate.
- Food Safe Certificate (*Only if required).
- Recent related experience of two (2) years OR an equivalent combination of education, training and experience OR other qualifications determined to be reasonable and relevant to the work.
- A minimum of two (2) years sobriety if having alcohol and/or drug problems.
- Criminal Record Clearance – Vulnerable Sector.
- Knowledge/familiarity with related resources such as: Mental Health, Income Assistance, Harm Reduction, Trauma Informed Practice, Addictions Support organizations, etc.
- Ability to carry out the duties of the position.
- Ability to work independently and in cooperation with others.
- Ability to operate related equipment.
- Ability to communicate effectively both verbally and in writing.
- Ability to organize and prioritize work.
- Ability to observe and recognize changes in guests.
- Ability to establish and maintain rapport with guests.
- Home management skills.
- Ability to instruct.
- Suitability to work with disadvantaged and challenging adults in a diverse environment.
- Ability to analyze and resolve problems.
- Conflict resolution and crisis intervention skills.
- Advocacy Skills.
Closing Date: Applications will be accepted until May 28, 2026 at 5:00pm.
“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must apply through "Career Opportunities" on SAP. External applicants will be reviewed after Internal. ALL QUALIFIED APPLICANTS WELCOME TO APPLY. THOSE SHORT-LISTED WILL BE CONTACTED.
Lookout Housing and Health Society is committed to empowering people from different races, gender, age, religion, identities and unique experiences. We welcome everyone from diverse backgrounds and encourage them to apply in order to foster an inclusive environment.
Tenant Support Worker in Surrey employer: Lookout Society
Lookout Housing and Health Society is an exceptional employer dedicated to providing meaningful support to adults facing housing challenges. With a strong commitment to inclusivity and employee development, we offer a collaborative work culture where staff can grow their skills while making a tangible difference in the lives of those we serve. Located in the Baird Blackstone Building, our team enjoys flexible scheduling, competitive pay, and the opportunity to engage in impactful community work.
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Support Worker in Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the field of social services, especially those who work with vulnerable populations. Attend local events or workshops where you can meet potential colleagues and learn more about the industry.
✨Tip Number 2
Prepare for interviews by researching Lookout Housing and Health Society. Understand their mission and values, and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly cares about the work.
✨Tip Number 3
Practice your communication skills! As a Tenant Support Worker, you'll need to connect with diverse individuals. Role-play common scenarios with friends or family to build your confidence in handling various situations.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Lookout and making a difference in people's lives.
We think you need these skills to ace Tenant Support Worker in Surrey
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Tenant Support Worker role. We want to see how you can contribute to our mission at Lookout!
Showcase Relevant Experience:When detailing your experience, focus on any work you've done in community services or support roles. We love seeing examples of how you've helped others, especially in challenging situations.
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your passion for supporting others shines through in your application.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Lookout Society
✨Know Your Stuff
Familiarise yourself with the mission and philosophy of Lookout Housing and Health Society. Understand their approach to supporting adults with low or no income, and be ready to discuss how your experience aligns with their values.
✨Showcase Your Skills
Prepare examples that highlight your skills in crisis intervention, conflict resolution, and advocacy. Think of specific situations where you successfully supported individuals facing challenges, as this will demonstrate your capability to handle the role effectively.
✨Be Person-Centred
During the interview, emphasise your ability to build rapport with tenants. Share stories that illustrate your empathy and understanding of the diverse backgrounds of those you’ve worked with, showing that you can connect with individuals on a personal level.
✨Ask Thoughtful Questions
Prepare questions that show your interest in the role and the organisation. Inquire about the support systems in place for staff, or how they measure success in tenant support. This not only shows your enthusiasm but also helps you gauge if the role is right for you.
