At a Glance
- Tasks: Support homeless adults by providing assistance and connecting them to essential services.
- Company: Lookout Housing and Health Society, dedicated to empowering diverse communities.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Join a dynamic team committed to inclusivity and community support.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Diploma or Grade 12 with relevant experience; strong communication and crisis intervention skills.
The predicted salary is between 31.56 - 33.28 € per hour.
Employment Status: Temporary Full time until incumbent returns.
We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services.
Location: Gateway Shelter
Days and Hours of work: Monday through Friday. Shift times will be 11:00 – 07:00. Hours Shifts are 7.5 hours in length. Days of rest shall be consecutive. Schedule may change with two weeks’ notice. Probationary/qualifying period will be 488 hours with mid and end point reviews.
Salary: $31.56 - 33.28 depending upon applicants' length of seniority (as per the Collective Agreement).
Job Summary: The Shelter Case Worker (SCW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following Lookout’s Code of Ethics. SCWs are direct support staff working within a drop-in and peer support for homeless adults who struggle with a variety of issues such as homelessness, addictions and mental health. SCWs carry out a variety of duties related to supporting and referring guests to services.
Job Duties:
- Provide support, supervision, and assistance to homeless adults who may be facing multiple barriers.
- Assist guests with identifying and assessing needs/issues and developing a flexible plan of action to ensure basic requirements are met; may relate to housing, food, health, legal, financial, and other needs.
- Follow up on crisis support by referring to various community and other services to ensure a safe and supportive environment for all.
- Provide other related on-site services.
- Complete required records and maintain statistical data.
- Support others in the shelter who are in need of assistance.
- Provide assistance for new staff.
Job duties are complex and may have a few disagreeable factors. Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted. Responsible for complying with and contributing to all aspects of health and safety program.
Qualifications & Competence:
- Related Diploma or Certificate; or minimum Grade 12 education, plus two (2) years of recent related experience; or equivalent combination of education, training, and experience.
- Familiarity with community resources; particularly addiction, mental health, welfare and harm reduction.
- Must have current Occupational First Aid Level 1 Certificate.
- Crisis Intervention Skills Training is an asset.
- Demonstrated Case Planning skills.
- Ability to work independently or in a team setting.
- Strong ability to manage stress and organize workload.
- Excellent communication, writing, documentation, and organizational skills.
- Understands and maintains clientele/worker boundaries.
- Ability to work with disadvantaged and challenging adults in a diverse environment.
- Strong physical and mental ability to perform work tasks and operate job related equipment.
- A minimum of two (2) years of sobriety if you have had concerns related to alcohol and/or drug use.
- Criminal Record Clearance – Vulnerable Sector.
Closing Date: Applications will be accepted until May 19, 2026 at 5:00 pm.
“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must apply through "Career Opportunities" on SAP. External applicants will be reviewed after Internal. ALL QUALIFIED APPLICANTS WELCOME TO APPLY. THOSE SHORT-LISTED WILL BE CONTACTED.
Lookout Housing and Health Society is committed to empowering people from different races, gender, age, religion, identities and unique experiences. We welcome everyone from diverse backgrounds and encourage them to apply in order to foster an inclusive environment.
Shelter Case Worker in Surrey employer: Lookout Society
Lookout Housing and Health Society is an exceptional employer dedicated to providing meaningful support to vulnerable populations. With a strong commitment to inclusivity and employee development, staff members benefit from a collaborative work culture that prioritises personal growth and professional training. Located at the Gateway Shelter, employees enjoy a supportive environment where they can make a real difference in the lives of those facing homelessness and related challenges.
StudySmarter Expert Advice🤫
We think this is how you could land Shelter Case Worker in Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the field, attend local events, and connect with others who work in shelters or support services. You never know who might have a lead on a job or can give you insider tips.
✨Tip Number 2
Prepare for interviews by practising common questions related to case work and support services. Think about your experiences and how they relate to the challenges faced by the guests you'll be helping. We want to see your passion and understanding!
✨Tip Number 3
Showcase your skills! Bring examples of your past work, especially any case planning or crisis intervention experiences. This will help us see how you can make a difference in our community.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Shelter Case Worker in Surrey
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Shelter Case Worker. We want to see how you can support our mission and the people we serve!
Showcase Your Experience:Don’t hold back on sharing your relevant experience, especially if you've worked with disadvantaged adults or in similar environments. We love seeing real-life examples of how you've made a difference!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your communication is easy to follow and highlights your key strengths.
Apply Through Our Website:Remember to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Lookout Society
✨Know Your Stuff
Familiarise yourself with the mission and philosophy of Lookout Housing and Health Society. Understand their approach to supporting homeless adults and be ready to discuss how your experience aligns with their values.
✨Showcase Your Skills
Prepare examples that highlight your crisis intervention skills, case planning abilities, and experience working with disadvantaged individuals. Be specific about how you've helped others in similar situations.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios you might face as a Shelter Case Worker. Think through how you would handle various challenges, such as managing a crisis or supporting someone with addiction issues.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the team dynamics. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
