Program Support Worker in Surrey

Employment Status: Full Time - Permanent

We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services.

Location: Grosvenor CLBC, 15 minute walk from Gateway Skytrain

Days and Hours of work: Tuesday through Saturday, Shift times will be 0730 - 1530 Hours. Shifts are 7.5 hours in length. Days of rest shall be consecutive. Schedule may change with two weeks’ notice. Probationary/qualifying period will be 488 hours with mid and end point reviews.

Salary: $29.62 - 31.40 depending upon applicants' length of seniority (as per the Collective Agreement)

Job Summary: The Program Support Worker reports to the Program Manager or designate and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following Lookout’s Code of Ethics. The Program Support Worker carries out a variety of duties related to the operation of the facility including accepting referrals based on predetermined criteria, intake and orienting guests, providing resources that meet the mental, developmental and/or physical disabilities of the guests. This position deals with the public, other service agencies and professionals involved in the resource of the guests.

This role requires the ability to maintain a clean-shaven area where a respirator seal contacts the face and to successfully complete annual fit testing for a half-mask respirator, in alignment with WorkSafeBC and organizational safety requirements.

Job Duties:

• Will participate in tenant intakes, and provide support services and assessments.
• Will identify challenges for tenants, develop service plans, crisis intervention, and administer finances and medication.
• Ensure that basic needs are met by working closely with individuals on a long-term, ongoing basis.
• Complete required paperwork and maintain statistical and evaluative data.
• Assist with volunteers and practicum students on site.
• Some external work is likely to occur; use of an automobile may, at times, be useful.
• Assists clients with activities of daily living such as feeding, lifts and transfers, grooming, and toileting.
• Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted.
• Responsible for complying with and contributing to all aspects of health and safety program.

Qualifications & Competence:

• Diploma in Community Social Services.
• Minimum Grade 12 education plus two (2) years of recent related experience; or an equivalent combination of education, training, and experience.
• Familiarity with community resources, particularly addiction, mental health, and harm reduction.
• Must have current Occupational First Aid Level 1 Certificate.
• Must have Class 5 driver's License, Drivers Abstract and Business Insurance.
• Crisis Intervention Skills Training is an asset.
• Ability to work independently or in a team setting.
• Strong ability to manage stress and organise workload.
• Excellent communication, writing, documentation, and organisational skills.
• Ability to understand and maintain clientele/worker boundaries.
• Ability to work with disadvantaged and challenging adults in a diverse environment.
• Quick learner and self-motivated.
• Strong physical and mental ability to perform work tasks and operate job-related equipment.
• A minimum of two (2) years of sobriety if you have had concerns related to alcohol and/or drug use.
• Criminal Record Clearance for the Vulnerable Sector.

Closing Date: Applications will be accepted until July 21, 2026 at 5:00 pm.

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must apply through "Career Opportunities" on SAP. External applicants will be reviewed after Internal.

ALL QUALIFIED APPLICANTS WELCOME TO APPLY. THOSE SHORT-LISTED WILL BE CONTACTED.

Lookout Housing and Health Society is committed to empowering people from different races, gender, age, religion, identities and unique experiences. We welcome everyone from diverse backgrounds and encourage them to apply in order to foster an inclusive environment.