Outreach Worker in Surrey

We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services.

Location: Gateway Shelter, Surrey (7 minute walk from Gateway Skytrain Station)

Days and Hours of work: 7 days a week, day, afternoon/evening and overnight shifts, weekdays, weekends and holidays. Shifts are 7.5 hours in length. Days of rest shall be consecutive. Schedule may change with two weeks’ notice. Probationary/qualifying period will be 488 hours with mid and end point reviews. Night premium will be given to staff that work 50% or more of their shift between 0:00-08:00 hours.

Salary: $31.56 - 33.28 depending upon applicants' length of seniority (as per the Collective Agreement).

Job Summary: The Outreach Worker reports to the Designated Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following Lookout’s Code of Ethics. Outreach workers provide a variety of support, direction, assistance and advocacy services to clients including, but not limited to, those facing challenges with stable housing, addictions, mental health, HIV etc. The Outreach Worker provides support and advocacy for treatment and follow up services for those who do not adequately utilize needed services.

Job Duties:

• To provide assistance, support and skills training to adults in order to establish and maintain stable living situations as independently as possible.
• Will work on securing and maintaining stable, independent living situations where possible.
• Will discuss, isolate and assess problems, and develop a flexible plan of action.
• Will ensure basic needs are met by networking clientele with needed services, providing crisis intervention as necessary, and administering finances and medications or arranging coverage.
• Complete required records and maintain statistical data.
• Aid in the training and upgrading of placement programs for staff, volunteers and students.
• Will drive company vehicle at times.
• Job duties are complex and may have a few disagreeable factors.
• Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted.
• Responsible for complying with and contributing to all aspects of health and safety program.

Qualifications & Competence:

• Related Diploma or Certificate; or minimum Grade 12 education plus two (2) years of recent related experience; or equivalent combination of education, training and experience; and prefer a minimum of one (1) year case management experience.
• Familiarity with community resources; particularly addiction, mental health, welfare, and harm reduction.
• Must have current Occupational First Aid Level 1 Certificate and a Class 5 Driver’s Licence and Driver’s Abstract.
• Crisis Intervention Skills Training is an asset.
• Ability to work independently or in a team setting.
• Strong ability to manage stress and organize workload.
• Excellent communication, writing, documentation, and organizational skills.
• Understands and maintains clientele/worker boundaries.
• Ability to work with disadvantaged and challenging adults in a diverse environment.
• Strong physical and mental ability to perform work tasks and operate job related equipment.
• A minimum two (2) years of sobriety if you have had concerns related to alcohol and/or drug use.
• Criminal Record Clearance – Vulnerable Sector.

Closing Date: Applications will be accepted until May 7, 2026 at 5:00 pm.

Lookout Housing and Health Society is committed to empowering people from different races, gender, age, religion, identities and unique experiences. We welcome everyone from diverse backgrounds and encourage them to apply in order to foster an inclusive environment.

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must apply through "Career Opportunities" on SAP. External applicants will be reviewed after Internal. ALL QUALIFIED APPLICANTS WELCOME TO APPLY. THOSE SHORT-LISTED WILL BE CONTACTED.