Clinical Resource Worker in Surrey

Employment Status: Casual

We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services.

Location: Crawford Manor

Days and Hours of work: 7 days a week, day, afternoon/evening and overnight shifts, weekdays, weekends and holidays. Shifts are 7.5 hours in length. Days of rest shall be consecutive. Schedule may change with two weeks’ notice. Probationary/qualifying period will be 488 hours with mid and end point reviews.

Salary: $33.49 - 35.31 depending upon applicants' length of seniority (as per the Collective Agreement).

Job Summary: The Clinical Resource Worker (CRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following Lookout’s Code of Ethics. CRWs are front-line staff working within a 24hr, 7 day a week licensed residential home for males, aged 19 plus, who struggle with a variety of issues including addictions. The CRW provides intake, orientation and support for residents. The CRW will be required to connect with other key partner agencies relevant to the needs of the residents.

Job Duties:

• Conducts intakes to the shelter based on established criteria. For clients not suitable for shelter, notifies Shelter Case Workers and identifies services on resource lists.
• Welcomes new clients to Lookout, informing clients of the aid available and making clients comfortable through methods such as providing support, supervision, food, clothing and shelter.
• Provides assistance to clients through methods such as identifying and sharing information on a variety of Lookout or external community/government resources including services providing: housing, meals, health, treatment, legal and financial needs. Documents the clients’ activities and resource usage based on client disclosure and worker provided information.
• Follows up on immediate client crisis by performing duties such notifying emergency services.
• Identifying support and service agencies or groups.
• Completes and maintains related manual and computerized records and documentation by performing duties such as documenting interactions with clients, maintaining statistical data, completing individual files, medication charts and accounting forms.
• Assists clients with activities of daily living such as feeding, lifts and transfers, grooming, and toileting.
• Assists clients with self-care skills through methods such as providing support and encouragement to clients to maintain personal hygiene, housekeeping, meal planning and preparation, financial obligations and appointments.
• Provides assistance to clients and non-clients in need, through methods such as providing first aid, distributing medications as prescribed and in accordance with established health plans; provides health related information to medical workers. Receives and distributes money to clients following instructions from the source of funds.
• Participates as a team member with other staff to ensure a safe and caring environment by performing duties such as responding to emergencies and supporting others through methods such as sharing knowledge and information.
• Observes clients and their environments to ensure the safety of clients and the premises by performing duties such as reporting unsafe conditions, incidents and/or behaviours, interacting with clients including observing client behaviour, investigating disturbances, dealing with client emergencies in accordance with guidelines and reporting incidents to appropriate staff or authorities. Defuses volatile situations through methods such as non-violent crisis intervention techniques. Records observations for communication to other staff.
• Assists in providing orientation to new employees or students by performing duties such as familiarizing individuals with the policies and procedures or equipment of the facility and/or work area and demonstrating work procedures. Gives tours of services offered by Lookout.
• Provides direction to client(s), volunteer(s) and/or community placements assigned to work area by performing duties such as demonstrating tasks, monitoring work, supporting client(s), volunteer(s) and/or community placements in completing functions and maintaining their work and attendance schedules.
• Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted.
• Responsible for complying with and contributing to all aspects of health and safety program.
• Performs other related duties as assigned.

Qualifications & Competence:

• Related Diploma or Certificate or minimum Grade 12 education, plus two (2) years of recent related experience or equivalent combination of education, training and experience.
• Familiarity with community resources, particularly addiction, mental health, welfare and harm reduction.
• Must have current OFA 1 First Aid Certificate.
• Crisis Intervention Skills Training an asset.
• Ability to work independently or in a team setting.
• Strong ability to manage stress and organise workload.
• Excellent communication, writing and documentation and organisational skills.
• Understands and maintains clientele/worker boundaries.
• Ability to work with disadvantaged and challenging adults in a diverse environment.
• Strong physical and mental ability to perform work tasks and operate job related equipment.
• A minimum of two (2) years sobriety if you have had concerns related to alcohol and/or drug use.
• Criminal Record Clearance – vulnerable sector.

Closing Date: Applications will be accepted until July 2, 2026 at 5:00pm.

Lookout Housing and Health Society is committed to empowering people from different races, gender, age, religion, identities and unique experiences. We welcome everyone from diverse backgrounds and encourage them to apply in order to foster an inclusive environment.