Tenant Support Worker

We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services.

Location: Drake Road Supportive Housing

Days and Hours of work: 7 days a week, day, afternoon/evening and overnight shifts, weekdays, weekends and holidays. Shifts are 7.5 hours in length. Days of rest shall be consecutive. Schedule may change with two weeks’ notice. Probationary/qualifying period will be 48 hours with mid and end point reviews.

Salary: $31.56 - 33.28 depending upon applicants' length of seniority (as per the Collective Agreement).

Job Summary: The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code of Ethics. The TSW works with residents to provide assistance, support, education, and skills training. The TSW will work with tenants to maintain and develop greater independence and stability with the goal of a healthier and more independent living arrangement.

Job Duties:

• Will participate in tenant intakes, and provide support services and assessments.
• Will identify challenges for tenants, develop service plans, crisis intervention, and administer finances and medication.
• Ensure that basic needs are met by working closely with individuals on a long‑term, ongoing basis.
• Complete required paperwork and maintain statistical and evaluative data.
• Assist with volunteers and practicum students on site.
• Some external work is likely to occur; use of an automobile may, at times, be useful.
• Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted.
• Responsible for complying with and contributing to all aspects of health and safety program.

Qualifications & Competence:

• Diploma in Community Social Service.
• Class 5 BC Drivers’ License (Only if required).
• OFA 1 First Aid Certificate.
• Food Safe Certificate (Only if required).
• Recent related experience of two (2) years or an equivalent combination of education, training and experience or other qualifications determined to be reasonable and relevant to the work.
• A minimum of two (2) years sobriety if having alcohol and/or drug problems.
• Criminal Record Clearance – Vulnerable Sector.

• Knowledge/familiarity with related resources such as: Mental Health, Income Assistance, Harm Reduction, Trauma Informed Practice, Addictions Support organizations, etc.
• Ability to carry out the duties of the position.
• Ability to work independently and in cooperation with others.
• Ability to operate related equipment.
• Ability to communicate effectively both verbally and in writing.
• Ability to organize and prioritize work.
• Ability to observe and recognize changes in guests.
• Ability to establish and maintain rapport with guests.
• Ability to instruct.
• Suitability to work with disadvantaged and challenging adults in a diverse environment.
• Ability to analyze and resolve problems.
• Conflict resolution and crisis intervention skills.
• Advocacy Skills.

All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9. Internal applicants must apply through "Career Opportunities" on SAP. External applicants will be reviewed after Internal.

Lookout Housing and Health Society is committed to empowering people from different races, gender, age, religion, identities and unique experiences. We welcome everyone from diverse backgrounds and encourage them to apply in order to foster an inclusive environment.