At a Glance
- Tasks: Support residents in achieving independence and stability through assistance and skills training.
- Company: Lookout Housing and Health Society, dedicated to helping those in need.
- Benefits: Competitive pay, flexible shifts, and a supportive work environment.
- Other info: Join a dynamic team focused on health, safety, and community support.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Diploma in Community Social Service and relevant experience required.
The predicted salary is between 26910 - 32890 £ per year.
Company: Lookout Housing and Health Society
Employment Status: Casual
We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services.
Location: Drake Road Supportive Housing
Days and Hours of work: 7 days a week, day, afternoon/evening and overnight shifts, weekdays, weekends and holidays. Shifts are 7.5 hours in length. Days of rest shall be consecutive. Schedule may change with two weeks’ notice. Probationary/qualifying period will be 488 hours with mid and end point reviews. Night premium will be given to staff that work 50% or more of their shift between 00:00-08:00 Hours. $33.49 - 35.31 depending upon applicants' length of seniority (as per the Collective Agreement).
Job Summary: The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code of Ethics. The TSW works with residents to provide assistance, support, education, and skills training. The TSW will work with tenants to maintain and develop greater independence and stability with the goal of a healthier and more independent living arrangement. This position requires successful completion of respirator fit testing, as Lookout is COR (Certificate of Recognition) certified and must comply with WorkSafeBC health and safety requirements. To ensure a proper respirator seal during fit testing and use, employees are required to be clean-shaven where the respirator seals against the face.
Job Duties:
- Will participate in tenant intakes, and provide support services and assessments.
- Will identify challenges for tenants, develop service plans, crisis intervention, and administer finances and medication.
- Ensure that basic needs are met by working closely with individuals on a long-term, ongoing basis.
- Complete required paperwork and maintain statistical and evaluative data.
- Assist with volunteers and practicum students on site.
- Some external work is likely to occur; use of an automobile may, at times, be useful.
- Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted.
- Responsible for complying with and contributing to all aspects of health and safety program.
Qualifications & Competence:
- Diploma in Community Social Service.
- Class 5 BC Drivers’ License (*Only if required).
- OFA 1 First Aid Certificate.
- Food Safe Certificate (*Only if required).
- Recent related experience of two (2) years OR an equivalent combination of education, training and experience OR other qualifications determined to be reasonable and relevant to the work.
- A minimum of two (2) years sobriety if having alcohol and/or drug problems.
- Criminal Record Clearance – Vulnerable Sector.
Skills and Abilities:
- Knowledge/familiarity with related resources such as: Mental Health, Income Assistance, Harm Reduction, Trauma Informed Practice, Addictions Support organizations, etc.
- Ability to carry out the duties of the position.
- Ability to work independently and in cooperation with others.
- Ability to operate related equipment.
- Ability to communicate effectively both verbally and in writing.
- Ability to organize and prioritize work.
- Ability to observe and recognize changes in guests.
- Ability to establish and maintain rapport with guests.
- Ability to instruct.
- Suitability to work with disadvantaged and challenging adults in a diverse environment.
- Ability to analyze and resolve problems.
- Conflict resolution and crisis intervention skills.
- Advocacy Skills.
Closing Date: Applications will be accepted until October 15, 2026 at 5:00pm.
Tenant Support Worker in London employer: Lookout Housing and Health Society
Lookout Housing and Health Society is an exceptional employer that prioritises the well-being of both its residents and staff. With a strong commitment to employee growth, we offer comprehensive training and support, fostering a collaborative work culture that values compassion and community engagement. Working at our Drake Road location not only provides a rewarding opportunity to make a meaningful impact in the lives of others but also includes attractive benefits such as a night shift premium and a supportive team environment.
Contact Details:
Lookout Housing and Health Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Support Worker in London
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Lookout Housing and Health Society.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Lookout Housing and Health Society!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Lookout Housing and Health Society, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Lookout Housing and Health Society or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Tenant Support Worker in London
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Lookout Housing and Health Society:Before hitting send, make sure to tailor your application specifically to Lookout Housing and Health Society! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Lookout Housing and Health Society
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
