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- Tasks: Supervise and motivate Technicians & Apprentices while managing daily workshop operations.
- Company: Join Lookers, a top UK motor vehicle retailer with over 150 dealerships.
- Benefits: Enjoy competitive salaries, enhanced holidays, and access to health support 24/7.
- Why this job: Advance your career with brand-specific training in a supportive team environment.
- Qualifications: Friendly, confident, and enthusiastic candidates with a valid UK driving license are preferred.
- Other info: Be part of a family-like team that celebrates success and offers growth opportunities.
The predicted salary is between 30000 - 43000 £ per year.
Overview:
Location: Mercedes-Benz of Brighton
Hours: 42, Monday – Friday 8:00 – 18:00 (plus Saturdays on rota)
Salary: OTE Up to £47,400 (including basic of £39,000 plus bonus)
An exciting opportunity has become available at Mercedes-Benz of Brighton as we\’re on the lookout for an experienced Workshop Controller to join our dynamic team in our state of the art facility. It is the perfect opportunity for a talented and enthusiastic Workshop Controller to advance their career in a premium brand environment. As a Workshop Controller, you will supervise and motivate our team of Technicians & Apprentices and pro-actively review & prioritise the daily workload.
As a Workshop Controller you will be a crucial part of our business and the Aftersales Department. You will be reporting into our Aftersales Manager, Paul who will be giving you ongoing support to ensure that you have the tools needed to perform to the very best of your ability Furthermore you will also be able to do brand specific training which will enable you to progress within the brand and the motor trade industry.
The successful candidate for our Workshop Controller position will be responsible for the day to day running of the workshop, ensuring the service and repair technicians achieve their daily targets. Assisting the Aftersales Manager in ensuring the department provides the best possible service to the customers and achieves agreed profits and retention levels. As part of your daily role you will be responsible for maintaining high levels of customer satisfaction by implementing relevant quality checks.
Responsibilities:
- Making sure all service work is carried out correctly, competently and on time, with customer satisfaction in mind.
- You will also maintain relationships with the vehicle manufacturer and provide support to Technicians during repairs and ensure that high standards are achieved and maintained within the workshop and surrounding areas.
- Ensuring that all working practices comply with company, DVSA, health and safety and OEM policy.
- Liaising with colleagues and other departments to ensure a top quality service for customers.
- Scheduling work to meet customer needs, taking into
Workshop Controller employer: Lookers
Contact Detail:
Lookers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller
✨Tip Number 1
Familiarise yourself with Audi's brand values and service standards. Understanding what makes Audi unique will help you align your approach with their expectations during the interview process.
✨Tip Number 2
Network with current or former employees of Lookers or Audi. They can provide valuable insights into the company culture and what it takes to succeed as a Workshop Controller.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully managed a team or improved workshop efficiency. This will demonstrate your capability to handle the responsibilities of the role.
✨Tip Number 4
Show enthusiasm for ongoing training and development opportunities. Highlighting your willingness to learn and grow within the Audi brand can set you apart from other candidates.
We think you need these skills to ace Workshop Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Workshop Controller. Focus on your supervisory skills, ability to motivate a team, and any specific achievements in previous roles that demonstrate your capability to meet targets and maintain customer satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at Edinburgh Audi. Mention why you are drawn to the company and how your values align with theirs. Highlight your experience in managing workshops and your commitment to high-quality service.
Showcase Relevant Skills: Emphasise skills that are crucial for the Workshop Controller position, such as leadership, communication, and problem-solving abilities. Provide examples of how you've successfully implemented quality checks or improved team performance in past roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential traits for the role.
How to prepare for a job interview at Lookers
✨Know the Company and Its Values
Before your interview, take some time to research Lookers and understand their values and mission. Familiarise yourself with their commitment to customer satisfaction and employee development, as this will help you align your answers with what they are looking for in a Workshop Controller.
✨Demonstrate Leadership Skills
As a Workshop Controller, you'll be supervising a team. Be prepared to discuss your previous experience in leading teams, motivating staff, and handling conflicts. Share specific examples that showcase your ability to manage a workshop effectively and maintain high standards.
✨Showcase Technical Knowledge
Since the role involves assisting technicians with technical challenges, brush up on your automotive knowledge. Be ready to discuss common issues faced in workshops and how you would approach solving them. This will demonstrate your expertise and readiness for the role.
✨Prepare Questions for the Interviewer
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, training opportunities, and expectations for the Workshop Controller role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
