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- Tasks: Lead and motivate a team of Technicians & Apprentices in a dynamic workshop environment.
- Company: Join Lookers, a top UK motor vehicle retailer with over 150 dealerships.
- Benefits: Enjoy competitive pay, enhanced holidays, and access to health support 24/7.
- Why this job: Advance your career with brand-specific training and a supportive team culture.
- Qualifications: Friendly, confident, and enthusiastic individuals with a valid UK driving licence are welcome.
- Other info: Be part of a family-like team that celebrates success and offers growth opportunities.
The predicted salary is between 30000 - 43000 £ per year.
Location: Edinburgh Audi
Contract type: Permanent, full-time
Working hours: Mon - Fri: 08:00 - 17:30. 1 in 3 Saturdays 08:00 - 12:30
Salary: Up to £43,000 OTE
An exciting opportunity has become available here in our Edinburgh Audi site, as we’re on the lookout for an experienced Workshop Controller to join our dynamic team in our impressive facility. It is the perfect opportunity for a talented and enthusiastic Workshop Controller to advance their career with Audi.
As a Workshop Controller, you will supervise and motivate our team of Technicians & Apprentices and pro-actively review and prioritise the daily workload. You will be a crucial part of our business and the Aftersales Department, reporting into our Aftersales Manager who will provide you with ongoing support to ensure that you have the tools needed to perform to the very best of your ability. Furthermore, you will also be able to do brand specific training which will enable you to progress within the Audi brand and the motor trade industry.
The successful candidate will be responsible for the day-to-day running of the workshop, ensuring the service and repair technicians achieve their daily targets. You will assist the Aftersales Manager in ensuring the department provides the best possible service to customers and achieves agreed profits and retention levels. As part of your daily role, you will be responsible for maintaining high levels of customer satisfaction by implementing relevant quality checks.
Responsibilities:
- Ensuring that all working practices comply with company, DVSA, health and safety and OEM policy.
- Making sure all service work is carried out correctly, competently and on time, with customer satisfaction in mind.
- Maintaining relationships with the vehicle manufacturer and providing support to Technicians during repairs.
- Liaising with colleagues and other departments to ensure a top quality service for customers.
- Scheduling work to meet customer needs, taking into account workshop targets, the complexity of each job and the availability of parts.
- Assisting with technical challenges by going above and beyond to support the team and writing technical reports.
Qualifications:
We are looking for someone who is friendly, confident and enthusiastic. The ability to roll your sleeves up and work as part of the team is essential, as we are all one big family who supports each other and works towards the same goal. Due to the nature of this role, a full valid UK driving license is a must.
If the above sounds of interest, please apply today and a member of the Talent Acquisition Team will be in touch. Or, if you require further information about this vacancy, please email michaeltaylor3@lookers.co.uk.
Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people, so we offer an industry leading benefits package. This includes competitive basic salaries plus enhanced holidays that increase with service, eligibility to join one of our car schemes, critical illness cover after 2 years, life assurance, smart health - free access to support 24 hours a day, 365 days a year, enhanced paid maternity, paternity and adoption leave, and for some roles, a company car and additional earning potential through commission or bonus.
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards.
Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.
Workshop Controller employer: Lookers
Contact Detail:
Lookers Recruiting Team
emailmichaeltaylor3@lookers.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller
✨Tip Number 1
Familiarise yourself with Audi's brand values and service standards. Understanding what makes Audi unique will help you align your approach with their expectations during the interview process.
✨Tip Number 2
Network with current or former employees of Edinburgh Audi or Lookers. They can provide valuable insights into the company culture and what the hiring managers are looking for in a Workshop Controller.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully managed a team or improved workshop efficiency. This will demonstrate your capability to handle the responsibilities of the role.
✨Tip Number 4
Show enthusiasm for ongoing training and development opportunities. Highlighting your willingness to learn and grow within the Audi brand can set you apart from other candidates.
We think you need these skills to ace Workshop Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Workshop Controller. Focus on your supervisory skills, ability to motivate a team, and any specific achievements in previous roles that demonstrate your capability to meet targets and maintain customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role at Edinburgh Audi. Mention your understanding of the responsibilities, such as ensuring compliance with health and safety policies and maintaining high customer satisfaction levels. Personalise it by reflecting on why you want to work specifically with Audi.
Highlight Relevant Qualifications: In your application, clearly state your qualifications and any relevant training you've completed. If you have experience with DVSA regulations or OEM policies, make sure to include that information, as it will be crucial for this role.
Showcase Teamwork and Leadership Skills: Since the role requires working closely with Technicians and Apprentices, emphasise your teamwork and leadership abilities. Provide examples from past experiences where you successfully led a team or resolved technical challenges, demonstrating your proactive approach.
How to prepare for a job interview at Lookers
✨Show Your Leadership Skills
As a Workshop Controller, you'll be supervising a team. Highlight your experience in leading and motivating teams during the interview. Share specific examples of how you've successfully managed workloads and supported your colleagues.
✨Demonstrate Technical Knowledge
Familiarise yourself with Audi's service and repair standards. Be prepared to discuss technical challenges you've faced and how you resolved them. This will show your capability to assist technicians effectively.
✨Emphasise Customer Satisfaction
Customer satisfaction is key in this role. Prepare to talk about how you've maintained high levels of customer service in previous positions. Use examples that demonstrate your commitment to quality checks and service excellence.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges in a workshop environment and how you would handle them. This will showcase your ability to think on your feet and prioritise effectively.
