At a Glance
- Tasks: Lead a dynamic team in a fast-paced automotive environment and ensure exceptional customer service.
- Company: Join one of the UK's top automotive retailers with a focus on people and growth.
- Benefits: Enjoy competitive salary, generous leave, health perks, and discounts on tech and lifestyle.
- Other info: Great career development opportunities and a supportive, inclusive workplace culture.
- Why this job: Be part of an exciting journey, shaping customer experiences and leading a motivated team.
- Qualifications: Experience in premium automotive aftersales and proven leadership skills required.
The predicted salary is between 45000 - 45000 £ per year.
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Contract Type: Permanent, full-time
Hours: (44 hours per week) Monday to Friday 8am to 6pm
Salary: Basic of £45,000, plus bonus
Are you looking for a career-defining role and longing to be part of something exciting? We are looking for an ambitious and talented Parts Manager to lead the aftersales team. As a Parts Manager, you will act as a role model for customer service excellence for the team, always leading by example. You'll develop long-lasting, meaningful relationships with our customers and coach and motivate the team to do so too. You will be reporting into the General Manager and be responsible for the Parts team. This is an opportunity not to be missed! You'll be looking after a busy and professional department where your remit will be to manage all aspects of the department, ensuring a consistently high level of performance is met.
Responsibilities:
- Lead your team to success in a busy fast-paced environment
- Ensure that all customers at retail and workshop areas are dealt with quickly and efficiently and that all orders are processed on the same day
- Achieve sales by prospecting, acquiring and maintaining accounts and actively promoting Parts and associated promotions to potential customers
- Answer customers’ questions regarding technical problems, warranties and repairs in a manner that is easily understood and does not use excessive technical jargon
- Actively support company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information
- Manage accurate data collection and provide forecasts on departmental performance
You will have prior experience in a similar premium automotive environment with a proven track record in transactional aftersales and delivering exceptional customer service experiences. You will have experience in leading a highly motivated team and know how to get the best out of each team member. A full UK driving licence is required for this role.
Core Benefits:
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
Health & Wellbeing:
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during life's most challenging moments
Financial Wellbeing:
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
Leisure & Lifestyle:
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels. Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date. We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.
Parts Manager in Wolverhampton employer: Lookers
As one of the top three automotive retailers in the UK, we pride ourselves on our commitment to our employees, offering a comprehensive rewards and benefits package that supports both career growth and personal wellbeing. Our vibrant work culture fosters teamwork and celebrates success, while our focus on training and development ensures that every team member has the opportunity to thrive in their role as a Parts Manager. Join us in a dynamic environment where your contributions are valued and recognised, making a meaningful impact in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Manager in Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for a Parts Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show us that you understand our commitment to customer service excellence and how you can lead a team to achieve that. Tailor your responses to highlight your experience in aftersales and team management.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable discussing your experience and how it aligns with the Parts Manager role. Focus on your ability to motivate teams and deliver exceptional customer service.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Parts Manager in Wolverhampton
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the automotive industry shine through. We want to see that you’re not just looking for any job, but that you’re genuinely excited about the Parts Manager role and what it entails.
Tailor Your CV:Make sure your CV is tailored to highlight your experience in aftersales and customer service. We love seeing how your past roles have prepared you for this position, so don’t hold back on showcasing your achievements!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid excessive jargon and focus on what makes you a great fit for our team as a Parts Manager.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Lookers
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially regarding parts management. Familiarise yourself with common technical terms and customer service best practices, as you'll need to communicate effectively with both customers and your team.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team or improved performance. This will demonstrate your ability to lead the aftersales team and create a positive work environment.
✨Customer Service is Key
Be ready to discuss your approach to delivering exceptional customer service. Share stories that highlight your ability to build relationships and resolve issues efficiently. Remember, this role is all about leading by example in customer interactions.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Parts Manager role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
