At a Glance
- Tasks: Deliver top-notch customer service and manage high-volume interactions in a dynamic automotive environment.
- Company: Join the renowned Mercedes-Benz of Tonbridge with a focus on teamwork and customer satisfaction.
- Benefits: Competitive salary, generous leave, health perks, and discounts on tech and gym memberships.
- Other info: Enjoy a supportive workplace that values diversity and offers career progression.
- Why this job: Be part of a passionate team, enhance your skills, and make a real difference in customer experiences.
- Qualifications: Experience in automotive aftersales and excellent communication skills are essential.
The predicted salary is between 32000 - 38000 £ per year.
Mercedes-Benz of Tonbridge is recruiting an experienced and dedicated Service Advisor to join our Aftersales Team on site (Full Time, Permanent). Hours: 42 Hours weekly (Monday to Friday 8am to 6pm, one early finish per week and Saturdays 8am to 2pm on a rota basis). Salary: OTE up to £38,000 (uncapped) with a basic of £32,000 per annum.
As a Service Advisor you will provide exceptional communication skills, build rapport with customers and colleagues, manage high-volume customer interactions, and maintain accurate records. You will also have the opportunity to develop through continuous training.
Responsibilities- Book MOTs, services and other repair work for customers
- Advise customers about warranty cover and upsell additional parts or accessories that benefit the customer
- Liaise with the full Aftersales department to organise and schedule appointments based on workload and call volumes
- Manage a high volume of customers daily as well as telephone calls and online booking queries
- Inform customers of turnaround times and ensure effective communication while a customer’s car is in the workshop
- Maintain accurate customer records and update the systems when any bookings have been made
You will be a great team player, energetic, with a warm personality, excellent communication skills, and the ability to explain technical information clearly. Experience with Kerridge or ADP is an advantage, as is knowledge of other dealer systems. Previous experience in a similar automotive aftersales role and a passion for customer service is required.
Core Benefits- Competitive salaries with structured pay scales and progression
- Generous annual leave that increases with length of service
- Enhanced family leave, including 6 months full pay for maternity and adoption leave, and 2 weeks full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Eyecare vouchers to cover vision care needs
- Smart Health – 24/7 access to GP services to support mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during challenging moments
- MyView PayNow – access a portion of pay as you earn, with features to stream, save, and track money through a user-friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
- Discounted gym memberships to support an active lifestyle
- Travel insurance to explore with confidence
- Access to home and technology vouchers byond card and a wide range of exclusive retail and lifestyle discounts
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, inclusive, and empowers people to bring their whole selves to work. Successful candidates will undergo standard employment checks, including verification of recent employment, address, credit history, criminal record, and driving licence cheque if required. Offers are subject to a 6‑month probation period from start date.
Automotive Service Advisor: High-Impact Customer Experience in Tonbridge employer: Lookers
Mercedes-Benz of Tonbridge is an exceptional employer that prioritises employee growth and well-being, offering competitive salaries and structured pay scales alongside generous annual leave that increases with service. Our inclusive work culture fosters teamwork and communication, while continuous training opportunities ensure that our Service Advisors can develop their skills in a supportive environment. With additional benefits like enhanced family leave, access to health services, and financial wellbeing initiatives, we are dedicated to creating a rewarding workplace for those passionate about delivering high-impact customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Service Advisor: High-Impact Customer Experience in Tonbridge
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mercedes-Benz of Tonbridge. Understand their values and what makes them tick. This way, you can tailor your answers to show you're a perfect fit for their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to chat with customers all day long. Try role-playing with a friend or family member to get comfortable explaining technical stuff in a simple way. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show off your customer service passion! During interviews, share stories about how you've gone above and beyond for customers in the past. This will help you stand out as someone who truly cares about providing an exceptional experience.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're keen and makes it easier for us to keep track of your progress. Plus, you might just land that dream job with us!
We think you need these skills to ace Automotive Service Advisor: High-Impact Customer Experience in Tonbridge
Some tips for your application 🫡
Show Off Your Communication Skills:As a Service Advisor, your ability to communicate effectively is key. Make sure your application highlights your communication skills and any experience you have in customer service. We want to see how you can build rapport with customers right from the start!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role. Mention specific experiences that relate to managing high-volume customer interactions and keeping accurate records. This shows us you’re genuinely interested in the position.
Be Clear and Concise:When writing your application, clarity is crucial. Use straightforward language and avoid jargon unless it’s relevant to the role. We appreciate a well-structured application that gets straight to the point, making it easy for us to see why you’d be a great fit!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy and ensures your application goes directly to us. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Lookers
✨Know Your Stuff
Make sure you brush up on your automotive knowledge, especially regarding Mercedes-Benz vehicles. Familiarise yourself with common service issues and the latest technologies. This will help you answer technical questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Service Advisor, communication is key. Practice explaining complex technical information in simple terms. During the interview, demonstrate your ability to build rapport by engaging with the interviewer and showing enthusiasm for customer service.
✨Prepare for Role-Play Scenarios
Expect to encounter role-play scenarios where you'll need to handle customer interactions. Think about how you would manage high-volume calls or difficult customers. Practising these situations can help you feel more prepared and confident during the interview.
✨Highlight Your Team Spirit
Being a great team player is essential for this role. Share examples from your past experiences where you've collaborated effectively with colleagues. Emphasise your energetic personality and how you contribute positively to a team environment.
