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- Tasks: Supervise and motivate a team of Technicians & Apprentices in a dynamic workshop environment.
- Company: Top automotive retailer in the UK with a focus on employee wellbeing and development.
- Benefits: Competitive salary, bonus opportunities, brand-specific training, and a supportive work culture.
- Other info: Join a leading team with excellent career progression opportunities.
- Why this job: Advance your career in the motor trade while ensuring customer satisfaction and high service standards.
- Qualifications: Experience in workshop management and a passion for the automotive industry.
The predicted salary is between 30000 - 42000 £ per year.
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we are committed to recognising the valuable contribution each person makes. That is why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Workshop Controller Stoke BMW
Hours: Monday- Friday 8-6pm, Saturdays on rota basis
Salary: £36,000 plus bonus opportunity
Exciting opportunity has come up here at Stoke BMW/MINI as we are on the lookout for an experienced Workshop Controller to join our dynamic team. It is the perfect opportunity for a talented and enthusiastic Workshop Controller to advance their career.
As a Workshop Controller, you will:
- Supervise and motivate our team of Technicians & Apprentices.
- Pro-actively review and prioritise the daily workload.
- Be a crucial part of our business and the Aftersales Department.
- Report into our Service Manager and receive ongoing support.
- Have the opportunity for brand specific training to progress within the motor trade industry.
The successful candidate will be responsible for:
- The day to day running of the workshop, ensuring service and repair technicians achieve their daily targets.
- Assisting the Service Manager in ensuring the department provides the best possible service to customers and achieves agreed profits and retention levels.
- Maintaining high levels of customer satisfaction by implementing relevant quality checks.
- Ensuring that all working practices comply with company, DVSA, health and safety and OEM policy.
- Making sure all service work is carried out correctly, competently and on time, with customer satisfaction in mind.
- Maintaining relationships with the vehicle manufacturer and providing support to Technicians during repairs.
- Ensuring that high standards are achieved and maintained within the workshop and surrounding areas.
- Liaising with colleagues and other departments to ensure a top quality service for customers.
- Scheduling work to meet customer needs.
Workshop Controller in Stoke-on-Trent employer: Lookers
Contact Detail:
Lookers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what makes Stoke BMW/MINI tick and be ready to discuss how your experience as a Workshop Controller aligns with their goals. Show them you’re not just another candidate!
✨Tip Number 3
Practice your responses to common interview questions. Think about scenarios where you've successfully managed a team or improved customer satisfaction. We want you to shine and show off your skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our dynamic team at Stoke BMW/MINI.
We think you need these skills to ace Workshop Controller in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Workshop Controller role. Highlight your experience in supervising teams and managing workloads, as well as any specific achievements that demonstrate your ability to meet targets and maintain high customer satisfaction.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention why you’re excited about working at Stoke BMW/MINI and how your skills align with the job description.
Showcase Relevant Experience: When filling out your application, be sure to showcase any relevant experience you have in the automotive industry. Talk about your previous roles, especially if you've worked as a Workshop Controller or in a similar capacity, and how you’ve contributed to team success.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Lookers
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially regarding workshop operations. Familiarise yourself with the specific brands and models that Stoke BMW/MINI deals with, as well as any recent developments in the motor trade. This will show your passion and commitment to the role.
✨Showcase Your Leadership Skills
As a Workshop Controller, you'll be supervising a team. Prepare examples of how you've successfully motivated and managed teams in the past. Think about specific situations where you’ve resolved conflicts or improved team performance, as this will demonstrate your capability to lead effectively.
✨Customer Satisfaction is Key
Be ready to discuss how you would maintain high levels of customer satisfaction. Think of examples from your previous roles where you implemented quality checks or improved service delivery. This will highlight your understanding of the importance of customer relationships in the automotive sector.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask during the interview. Inquire about the team dynamics, the types of training available, or how success is measured in the workshop. This shows your genuine interest in the position and helps you assess if the company is the right fit for you.