At a Glance
- Tasks: Lead the aftersales team and ensure exceptional customer service.
- Company: Top automotive retailer in the UK with a diverse range of brands.
- Benefits: Competitive salary, generous leave, health support, and discounts.
- Other info: Inclusive workplace with excellent career progression opportunities.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in premium automotive aftersales and team leadership required.
The predicted salary is between 50000 - 55000 £ per year.
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.
Position: Stoke BMW
Contract Type: Full Time, Permanent
Hours: (44 hours per week) Monday to Friday 8am to 6pm
Salary: Up to £70,000 OTE (basic £50,000-£55,000 plus bonus), depending on experience
Role Overview: We are looking for an ambitious and talented Aftersales Manager to lead the aftersales team. As an Aftersales Manager, you will act as a role model for customer service excellence for the team, always leading by example. You'll develop long‑lasting, meaningful relationships with our customers and coach and motivate the team to do so too. You will report into the General Manager and be responsible for Service Advisors, Technicians and the Parts team. This is an opportunity not to be missed! You will manage a busy and professional department where your remit will be to manage all aspects of the department, ensuring a consistently high level of performance is met. From the day‑to‑day running of the Workshop, managing the Technicians / Mechanics to achieve maximum productivity, making sure that the Service Advisors are very customer focused and achieved upselling targets to budget and KPI monitoring.
Responsibilities:
- Assist in providing guidance, training and appraisals to each of the Service team to encourage a forward‑thinking attitude which will help them achieve their full potential.
- Maximise customer satisfaction by treating everyone as an individual and delivering an exceptional service experience.
- Monitor department performance against budget, identify any shortfall and implement plans to improve the performance.
- Analyse local market statistics to identify opportunities within the territory.
- Organise departmental forecasts and reports in a clear and timely manner.
- Manage and own our Customer Satisfaction.
Qualifications:
- Prior experience in a similar premium automotive environment with a proven track record in transactional aftersales and delivering exceptional customer service experiences.
- Experience in leading a highly motivated team and know how to get the best out of each team member.
- A full UK driving licence is required for this role.
Core Benefits:
- Competitive salaries with structured pay scales and progression as you grow within the business.
- Generous annual leave that increases with your length of service.
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave.
- Access to Techscheme for discounted technology purchases with flexible payments.
- Eyecare vouchers to help cover vision care needs.
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing.
- Dental insurance for everyday dental care and unexpected treatments.
- Optional critical illness cover for peace of mind during life's most challenging moments.
- Financial Wellbeing.
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user‑friendly app.
- Free will writing services to help plan for the future.
- Flexible life assurance options and partner life assurance for added protection.
- Discounted gym memberships to support an active lifestyle.
- Travel insurance to help you explore with confidence.
- Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts.
Equal Opportunity: Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
Aftersales Manager in Stoke-on-Trent employer: Lookers
As one of the UK's leading automotive retailers, we offer a dynamic and supportive work environment where your contributions as an Aftersales Manager will be valued. With competitive salaries, generous annual leave, and a strong focus on employee development, we empower our team to excel and grow within the business. Our commitment to inclusivity and exceptional customer service ensures that you will thrive in a culture that prioritises both personal and professional fulfilment.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Manager in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the lookout for an Aftersales Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show us that you understand what makes our aftersales team tick and how you can contribute to customer satisfaction. Tailor your answers to reflect our commitment to excellence!
✨Tip Number 3
Practice your pitch! Be ready to explain how your previous experience aligns with the responsibilities of an Aftersales Manager. Highlight your leadership skills and how you've motivated teams to achieve targets in the past.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining our team at Stoke BMW.
We think you need these skills to ace Aftersales Manager in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Aftersales Manager role. Highlight your experience in aftersales and customer service, and don’t forget to mention any leadership roles you've had. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the automotive industry and how your previous experiences make you the perfect fit for this role. Be genuine and let your personality come through!
Showcase Your Achievements:When detailing your past roles, focus on your achievements rather than just responsibilities. Use numbers and examples to demonstrate how you’ve improved customer satisfaction or boosted team performance. We love seeing results!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Lookers
✨Know Your Stuff
Before the interview, make sure you research the company and its aftersales operations. Understand their values, customer service approach, and any recent news. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As an Aftersales Manager, you'll need to lead a team effectively. Prepare examples of how you've motivated and developed team members in the past. Highlight specific situations where your leadership made a difference in customer satisfaction or team performance.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like dealing with a dissatisfied customer or managing underperformance in your team. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the company's goals for the aftersales department or how they measure customer satisfaction. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
