At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a dynamic telesales role.
- Company: Join one of the UK's top automotive retailers with a supportive culture.
- Benefits: Competitive salary, generous leave, health benefits, and career development opportunities.
- Other info: Enjoy a friendly team environment and continuous learning opportunities.
- Why this job: Build relationships with mechanics and make a real impact in the automotive industry.
- Qualifications: Confident communicator with basic computer skills; no car expertise needed.
The predicted salary is between 29257 - 30000 € per year.
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands and selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.
Job Details
- Hours: 42.5 hours per week, Monday‑Friday and Saturday on a rota basis
- Salary: £29,257 – £30,000 DOE
- Contract: Permanent, full‑time
- Location: Parts Plus Thornaby
Being a Telesales Advisor at PartsPlus is a lively, varied and rewarding role. You’ll deliver great customer service and drive sales with the rest of your team at your local PartsPlus Centre. You will speak to customers daily, building relationships with the nation’s mechanics and automotive business owners who depend on you so they can get their customers safely back on the road. Reporting to the Telesales Supervisor, the Telesales Advisor is responsible for building and maintaining strong and lasting relationships with new and existing customers by taking parts orders over the phone, by e‑mail and through our Customer App.
Key activities include:
- Accurately identifying parts for specific vehicles
- Providing expert advice on parts
- Fulfilling customer orders over the phone, e‑mail and Customer App
- Building strong relationships with both new and existing customers
- Providing a high level of customer service
We believe exceptional people make PartsPlus an exceptional place to work and are always looking for talented people to join our growing team. Our teams are made up of people from all backgrounds and experience. You don’t need to be a car expert; we’ll give you all the tools, training and support you’ll need to succeed.
Key Skills required:
- A confident and capable communicator, both written and verbally
- Good telephone manner
- A team player
- Basic computer skills
- Friendly and empathetic
- Calm, organised and patient
- A talent for asking questions and deciphering information
- A personal drive to achieve sales growth
What we offer:
- Full training of systems and software
- A friendly and rewarding culture where you’ll feel well supported by your colleagues
- Continued learning and skill development
- Part of a growing team and company
Core Benefits:
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during life's most challenging moments
- Financial Wellbeing MyView PayNow – access a portion of your pay as you earn, with features to stream, save and track your money through a user‑friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers
- Beyond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Equal Opportunity: Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
As part of the recruitment process, if your application is successful we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.
Telesales Advisor in Stockton-on-Tees employer: Lookers
At PartsPlus Thornaby, we pride ourselves on fostering a vibrant and supportive work culture that empowers our Telesales Advisors to thrive. With comprehensive training, competitive salaries, and generous benefits including enhanced family leave and access to health services, we are dedicated to your professional growth and well-being. Join our diverse team where your contributions are celebrated, and you can build lasting relationships with customers in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Telesales Advisor in Stockton-on-Tees
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on PartsPlus and its values. This will help you connect with the team and show that you're genuinely interested in being part of their culture.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls as a Telesales Advisor, try role-playing with a friend or family member. This will help you feel more confident and improve your communication skills.
✨Tip Number 3
Show off your personality! When you’re chatting with the interviewer, let your friendly and empathetic side shine through. They want to see how you’ll build relationships with customers, so be yourself!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the awesome benefits we offer at PartsPlus.
We think you need these skills to ace Telesales Advisor in Stockton-on-Tees
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in making a great first impression.
Tailor Your Application:Make sure to tailor your application to the Telesales Advisor role. Highlight any relevant experience or skills that match what we’re looking for, like your communication skills and customer service experience.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your key points stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy and straightforward – just follow the prompts!
How to prepare for a job interview at Lookers
✨Know Your Stuff
Familiarise yourself with the automotive industry, even if you're not a car expert. Understand the basics of vehicle parts and how they relate to customer needs. This will help you provide better advice during the interview.
✨Practice Your Communication Skills
Since being a Telesales Advisor requires excellent communication, practice your phone manner and how you articulate your thoughts. Role-play with a friend or family member to get comfortable with speaking clearly and confidently.
✨Show Your Customer Service Flair
Prepare examples of how you've delivered great customer service in the past. Think about times when you went above and beyond for a customer, as this will demonstrate your ability to build strong relationships, which is key for this role.
✨Ask Questions
During the interview, don’t hesitate to ask questions about the company culture, training opportunities, and what success looks like in the role. This shows your interest and helps you gauge if it's the right fit for you.
