At a Glance
- Tasks: Lead the aftersales team, ensuring exceptional customer service and high performance.
- Company: Top automotive retailer in the UK with a focus on people and career development.
- Benefits: Competitive salary, generous leave, health perks, and discounts on tech and lifestyle.
- Other info: Inclusive workplace with opportunities for growth and training.
- Why this job: Join a dynamic team and make a real impact in a thriving automotive environment.
- Qualifications: Experience in premium automotive aftersales and strong leadership skills required.
The predicted salary is between 55000 - 70000 £ per year.
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Contract Type: Permanent, full-time
Hours: (44 hours per week) Monday to Friday 7am to 6pm
Salary: up to £70,000 OTE (including basic up to £55,000, plus bonus)
Are you looking for a career-defining role and longing to be part of something exciting? We are looking for an ambitious and talented Service Manager to lead the aftersales team. As an Aftersales Manager, you will act as a role model for customer service excellence for the team, always leading by example. You'll develop long-lasting, meaningful relationships with our customers and coach and motivate the team to do so too. You will be reporting into the General Manager and be responsible for Service Advisors, Technicians and the Parts team. This is an opportunity not to be missed! You'll be looking after a busy and professional department where your remit will be to manage all aspects of the department, ensuring a consistently high level of performance is met. From the day to day running of the Workshop, managing the Technicians / Mechanics to achieve maximum productivity, making sure that the Service Advisors are very customer focused and achieved upselling targets to budget and KPI monitoring.
Responsibilities:
- Assist in providing guidance, training and appraisals to each of the Service team to encourage a forward-thinking attitude which will help them achieve their full potential.
- Maximise customer satisfaction by treating everyone as an individual and delivering an exceptional service experience.
- Monitor department performance against budget, identify any shortfall and implement plans to improve the performance.
- Analyse local market statistics to identify opportunities within the territory.
- Organise departmental forecasts and reports in a clear and timely manner.
- Manage and own our Customer Satisfaction.
You will have prior experience in a similar premium automotive environment with a proven track record in transactional aftersales and delivering exceptional customer service experiences. You will have experience in leading a highly motivated team and know how to get the best out of each team member. A full UK driving licence is required for this role.
Core Benefits:
- Competitive salaries with structured pay scales and progression as you grow within the business.
- Generous annual leave that increases with your length of service.
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave.
- Access to Techscheme for discounted technology purchases with flexible payments.
Health & Wellbeing:
- Eyecare vouchers to help cover vision care needs.
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing.
- Dental insurance for everyday dental care and unexpected treatments.
- Optional critical illness cover for peace of mind during life's most challenging moments.
Financial Wellbeing:
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app.
- Free will writing services to help plan for the future.
- Flexible life assurance options and partner life assurance for added protection.
Leisure & Lifestyle:
- Discounted gym memberships to support an active lifestyle.
- Travel insurance to help you explore with confidence.
- Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts.
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.
Aftersales Manager in St Helens employer: Lookers
As one of the top three automotive retailers in the UK, we pride ourselves on our commitment to our employees, offering a comprehensive rewards and benefits package that supports both career growth and personal wellbeing. Our vibrant work culture fosters collaboration and celebrates success, while our focus on training and development ensures that every team member has the opportunity to reach their full potential in a dynamic and supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Manager in St Helens
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for an Aftersales Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show us that you understand what makes our aftersales department tick and how you can contribute to our success. Tailor your answers to reflect our commitment to customer service excellence!
✨Tip Number 3
Practice your pitch! Be ready to explain how your previous experience aligns with the responsibilities of the Aftersales Manager role. Highlight your leadership skills and how you've motivated teams to achieve outstanding results in customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our team and contributing to our exciting journey in the automotive retail world.
We think you need these skills to ace Aftersales Manager in St Helens
Some tips for your application 🫡
Show Your Passion for Aftersales:When writing your application, let us see your enthusiasm for the aftersales industry. Share specific experiences where you’ve gone above and beyond for customers, as this will resonate with our commitment to exceptional service.
Tailor Your CV and Cover Letter:Make sure your CV and cover letter are tailored to the Aftersales Manager role. Highlight relevant experience in managing teams and improving customer satisfaction, and don’t forget to mention any achievements that showcase your leadership skills.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points for easy reading and ensure you address all the key responsibilities mentioned in the job description. We appreciate straightforward communication!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows you’re serious about joining our team!
How to prepare for a job interview at Lookers
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their values, mission, and the specific role of an Aftersales Manager. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As an Aftersales Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully motivated and developed team members. Highlight how you can create a positive work environment and drive performance.
✨Prepare for Customer Service Scenarios
Since customer satisfaction is key in this role, think of scenarios where you've handled difficult customers or improved service delivery. Be ready to discuss how you would ensure exceptional service experiences for clients.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the company's approach to aftersales, team dynamics, or future goals. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
