Service Advisor/Senior Advisor

OTE Overview Location: Stockport SEAT/CUPRA Contract type: Permanent, full-time Working hours: 42 hours per week, Monday – Friday 8:00am – 5.30pm, Saturdays on a rota basis 8am – 12pm Salary: £26,000 Basic, Plus Annual Bonus We\’re looking for a Service Advisor to join the team here at SEAT CUPRA. This role is offered on a permanent basis with a 42-hour weekly contract, including Saturday mornings on a rota, with a very competitive starting salary of £26,000 and a generous, uncapped bonus. It also offers opportunities for career development within a premium brand. This is an opportunity not to be missed! You will be joining a friendly and efficient Aftersales department led by a talented Service Manager. We will ensure you feel part of the team from the start and will support your skills and knowledge development through continuous training and one-to-one sessions. Our Service Advisors play a crucial role in providing customers with a personalized, premium experience, encouraging repeat business for servicing, MOT, and repairs. They are expected to demonstrate their knowledge and expertise, providing customers with all necessary information to make informed decisions about their vehicle servicing. We support ongoing training and development through customer experience workshops. Booking MOTs, services, and repairs for customers Advising customers on warranty cover and upselling parts/accessories beneficial to them Liaising with the Aftersales team to organize and schedule appointments based on workload and call volume Managing a high volume of customers daily, including calls and online booking queries Informing customers of turnaround times and maintaining effective communication during vehicle servicing Maintaining accurate customer records and updating systems accordingly You should have high energy levels, a warm personality, and a passion for delivering first-class customer service. Excellent communication skills and the ability to build rapport easily are essential, along with the skill to explain technical information clearly and concisely. Experience with Kerridge/ADP software is advantageous. You need to be capable of maintaining accurate customer records, work well independently, and be a strong team player. We welcome applicants with experience in similar automotive roles or a passion for cars and customer service. If your skills and experience match our requirements, please apply today. A member of our Talent Acquisition Team will contact you. About Us We are among the top three automotive retailers in the UK, representing 32 manufacturer brands and selling a wide range of new and used vehicles across over 150 dealerships in the UK and Ireland. We believe our people are our greatest asset and are committed to offering a market-leading rewards and benefits package, including: Competitive salaries with clear progression pay scales Generous annual leave that increases with service Access to car schemes and cycle-to-work schemes Enhanced maternity, adoption, and paternity leave (full pay) Critical illness cover, life assurance, and free will writing Tech schemes, eye care, and shopping vouchers Employee assistance programs and 24/7 GP access through Smart Health Lookers is an equal opportunities employer. We are committed to a discrimination-free, inclusive workplace that enables our staff to reach their full potential. Successful applicants will undergo employment checks, including employment verification, address, credit, criminal record, and driver’s license checks where applicable. #J-18808-Ljbffr