Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Guide customers through servicing, MOTs, and repairs while managing appointments and customer interactions.
- Company: Join one of the UK's top automotive retailers with over 150 dealerships and a commitment to diversity.
- Benefits: Enjoy competitive salaries, generous leave, car schemes, tech discounts, and 24/7 GP services.
- Why this job: Develop your career with a premium VW brand in a supportive team environment focused on customer experience.
- Qualifications: Bring energy, excellent communication skills, and a passion for customer service; experience with Kerridge/ADP is a plus.
- Other info: This role offers ongoing training and development opportunities in a friendly and efficient Aftersales team.
The predicted salary is between 20800 - 34000 £ per year.
Working hours: Mon – Fri 8 – 5.30 & Sat 8 – 12.30 (alternate)
Salary: Up to £34k Including OTE
We\’re seeking a Service Advisor to join Newcastle Volkswagen\’s friendly and efficient Aftersales team. This permanent role offers a 42-hour week, including Saturday mornings on a rota, with a competitive starting salary of £26,000 plus a generous, uncapped bonus. It provides an excellent opportunity to develop your career with a premium VW brand.
You will be part of a team led by a talented Service Manager, with ongoing training and development through customer experience workshops and regular one-to-one sessions.
As a Service Advisor, your role is to deliver a personalized, premium experience to our customers, guiding them through servicing, MOTs, and repairs. Your responsibilities include:
- Booking MOTs, services, and repairs
- Advising on warranty cover and upselling parts/accessories
- Coordinating with the Aftersales department to schedule appointments
- Managing high volumes of customer interactions via phone and online
- Communicating turnaround times and updates effectively
- Maintaining accurate customer records
Ideal candidates will have energy, a warm personality, excellent communication skills, and the ability to explain technical information clearly. Experience with Kerridge/ADP systems is a plus. You should be a team player capable of working independently and passionate about customer service and cars.
If your skills match our requirements, apply today to be contacted by our Talent Acquisition Team.
About Us
We are one of the UK\’s top three automotive retailers, representing 32 manufacturer brands across over 150 dealerships. We value our people highly and offer a comprehensive rewards and benefits package, including competitive salaries, generous leave, car schemes, enhanced family leave, critical illness cover, tech discounts, employee assistance programs, and access to 24/7 GP services.
We are committed to diversity and inclusion, ensuring a discrimination-free workplace where everyone can thrive. Successful applicants will undergo employment checks, including employment verification, credit checks, criminal record checks, and driver\’s license verification where applicable.
#J-18808-Ljbffr
Service Advisor (Mat cover) employer: Lookers
Contact Detail:
Lookers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor (Mat cover)
✨Tip Number 1
Familiarise yourself with the Volkswagen brand and its values. Understanding what makes VW unique will help you connect with the team and demonstrate your enthusiasm for the role during any conversations.
✨Tip Number 2
Brush up on your customer service skills, especially in handling technical queries. Being able to explain complex information clearly will set you apart as a candidate who can deliver the premium experience they’re looking for.
✨Tip Number 3
Network with current or former employees of Newcastle Volkswagen if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 4
Prepare to discuss your experience with customer interactions and how you've handled challenging situations in the past. This will showcase your ability to manage high volumes of customer interactions effectively.
We think you need these skills to ace Service Advisor (Mat cover)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any automotive knowledge you have. Emphasise skills like communication, teamwork, and technical understanding, as these are crucial for the Service Advisor role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and cars. Mention specific experiences where you've successfully managed customer interactions or resolved issues, and explain why you want to work with Newcastle Volkswagen.
Highlight Relevant Skills: In your application, clearly outline your ability to explain technical information in an easy-to-understand manner. If you have experience with Kerridge/ADP systems, make sure to mention it, as this could set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for a Service Advisor.
How to prepare for a job interview at Lookers
✨Show Your Passion for Customer Service
As a Service Advisor, your role revolves around delivering a premium customer experience. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to excellent service.
✨Familiarise Yourself with the Brand
Research Newcastle Volkswagen and its values. Understanding the brand's ethos and what sets it apart will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Prepare for Technical Questions
While you don't need to be a mechanic, having a basic understanding of car servicing and repairs can set you apart. Brush up on common automotive terms and processes, and be ready to explain them clearly, as this is crucial for advising customers effectively.
✨Demonstrate Teamwork and Independence
The role requires both collaboration and the ability to work independently. Think of examples from your past experiences where you've successfully worked as part of a team, as well as instances where you've taken initiative on your own.
