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- Tasks: Join our team as a Service Advisor, guiding customers through servicing and repairs.
- Company: Be part of one of the UK's top automotive retailers with 150+ dealerships.
- Benefits: Enjoy competitive pay, generous bonuses, and perks like tech discounts and 24/7 GP access.
- Why this job: Develop your career with ongoing training in a friendly, inclusive environment focused on customer service.
- Qualifications: Bring your energy, communication skills, and passion for cars; experience with Kerridge/ADP is a bonus.
- Other info: Work full-time with a mix of weekdays and Saturday mornings on a rota.
The predicted salary is between 26000 - 34000 £ per year.
Location: Newcastle Volkswagen
Contract type: Permanent, full-time
Working hours: Mon - Fri 8 - 5.30 & Sat 8 - 12.30 (alternate)
Salary: Up to £34k Including OTE
We are seeking a Service Advisor to join Newcastle Volkswagen's friendly and efficient Aftersales team. This permanent role offers a 42-hour week, including Saturday mornings on a rota, with a competitive starting salary of £26,000 plus a generous, uncapped bonus. It provides an excellent opportunity to develop your career with a premium VW brand.
You will be part of a team led by a talented Service Manager, with ongoing training and development through customer experience workshops and regular one-to-one sessions. As a Service Advisor, your role is to deliver a personalized, premium experience to our customers, guiding them through servicing, MOTs, and repairs.
Your responsibilities include:
- Booking MOTs, services, and repairs
- Advising on warranty cover and upselling parts/accessories
- Coordinating with the Aftersales department to schedule appointments
- Managing high volumes of customer interactions via phone and online
- Communicating turnaround times and updates effectively
- Maintaining accurate customer records
Ideal candidates will have energy, a warm personality, excellent communication skills, and the ability to explain technical information clearly. Experience with Kerridge/ADP systems is a plus. You should be a team player capable of working independently and passionate about customer service and cars.
If your skills match our requirements, apply today to be contacted by our Talent Acquisition Team.
About Us: We are one of the UK's top three automotive retailers, representing 32 manufacturer brands across over 150 dealerships. We value our people highly and offer a comprehensive rewards and benefits package, including competitive salaries, generous leave, car schemes, enhanced family leave, critical illness cover, tech discounts, employee assistance programs, and access to 24/7 GP services. We are committed to diversity and inclusion, ensuring a discrimination-free workplace where everyone can thrive.
Successful applicants will undergo employment checks, including employment verification, credit checks, criminal record checks, and driver's license verification where applicable.
Service Advisor (Mat cover) employer: Lookers
Contact Detail:
Lookers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor (Mat cover)
✨Tip Number 1
Familiarise yourself with the Volkswagen brand and its values. Understanding what makes VW unique will help you connect with customers and demonstrate your passion for the brand during interviews.
✨Tip Number 2
Brush up on your customer service skills, especially in handling high volumes of interactions. Practising scenarios where you manage customer expectations can set you apart as a candidate who is ready to excel in this role.
✨Tip Number 3
If you have experience with Kerridge/ADP systems, be prepared to discuss it in detail. If not, consider doing some research or even a short course to get familiar with these systems, as they are valuable in the automotive service industry.
✨Tip Number 4
Network with current or former employees of Newcastle Volkswagen. They can provide insights into the company culture and the specific qualities that the hiring team values, giving you an edge in your application.
We think you need these skills to ace Service Advisor (Mat cover)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any automotive knowledge. Emphasise skills like communication, teamwork, and technical understanding, as these are crucial for the Service Advisor role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and cars. Mention specific experiences where you've successfully managed customer interactions or resolved issues, demonstrating your suitability for the role.
Highlight Relevant Skills: In your application, clearly outline your skills related to the job description, such as experience with Kerridge/ADP systems, ability to upsell, and managing high volumes of customer interactions. Use examples to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is essential for a Service Advisor.
How to prepare for a job interview at Lookers
✨Show Your Passion for Customer Service
As a Service Advisor, your role revolves around delivering a premium customer experience. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to excellent service.
✨Familiarise Yourself with the Brand
Research Newcastle Volkswagen and its values. Understanding the brand's ethos and what sets it apart will help you align your answers with their expectations. Mentioning specific models or services can also show your genuine interest in the company.
✨Prepare for Technical Questions
While you don't need to be a mechanic, having a basic understanding of car servicing and repairs will be beneficial. Brush up on common automotive terms and processes, as well as any experience you have with systems like Kerridge/ADP.
✨Demonstrate Teamwork and Independence
The role requires both teamwork and the ability to work independently. Prepare examples that showcase your ability to collaborate effectively with colleagues while also being self-motivated and responsible for your tasks.