At a Glance
- Tasks: Book services, advise customers, and manage appointments in a fast-paced environment.
- Company: Top automotive retailer in the UK with a focus on people and culture.
- Benefits: Competitive salary, gym discounts, health support, and flexible life assurance options.
- Other info: Enjoy career progression and a supportive, inclusive workplace.
- Why this job: Join a dynamic team and make a real difference in customer service within the automotive industry.
- Qualifications: Experience in automotive roles and a passion for customer service.
The predicted salary is between 32000 - 38000 € per year.
About us
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Contract Details
- Contract Type: Permanent
- Full Time Hours: 42 hours weekly (Monday to Friday 8:30am to 6:00pm and Saturdays 8am to 1pm on a rota basis)
- Salary: OTE up to £38,000 (uncapped) with basic of £32,000 per annum
Benefits include
- Gym membership discounts
- Smart Health virtual GP
- Dental insurance
- Eyecare vouchers
- 20% off EE
- 25% off O2
- Employee vehicle discounts (full list available upon request)
Responsibilities
- Booking MOTs, services and other repair work for customers
- Advising customers about warranty cover and upselling additional parts or accessories that benefit the customer
- Liaising with the Aftersales department to organise and schedule appointments based on workload and call volumes
- Managing a high volume of customers daily, including telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication while their vehicle is in the workshop
- Maintaining accurate customer records and updating systems when bookings are made
About you
You will be a great team player but also able to work independently using your own initiative. We want to hear from candidates who have worked in a similar role within the automotive industry and have a passion for customer service and cars.
Core Benefits
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with length of service
- Enhanced family leave, including 6 months full pay for maternity and adoption leave, and 2 weeks full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support mental and physical wellbeing
- Dental insurance for everyday and unexpected dental care
- Optional critical illness cover for peace of mind during life's most challenging moments
- Financial Wellbeing MyView PayNow – access a portion of your pay as you earn, with features to stream, save and track money through a user-friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts
Equal Opportunity
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole selves to work and reach their full potential.
Probation
All offers of employment are made subject to a 6 month probation period commencing from your start date.
Service Advisor - JLR employer: Lookers
As one of the UK's leading automotive retailers, we pride ourselves on fostering a supportive and inclusive work environment where every team member is valued. With competitive salaries, generous benefits, and ample opportunities for career progression, we are dedicated to investing in our employees' growth and wellbeing. Join us at our vibrant dealerships, where your passion for customer service and cars can thrive alongside a dynamic team committed to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor - JLR
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues in the automotive industry. You never know who might have a lead on a Service Advisor role at JLR or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching JLR and their values. Show us that you’re not just passionate about cars but also about providing top-notch customer service. Tailor your answers to reflect how you can contribute to our team!
✨Tip Number 3
Practice makes perfect! Do some mock interviews with a friend or in front of the mirror. Focus on articulating your experience in the automotive sector and how it aligns with the responsibilities of a Service Advisor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Advisor - JLR
Some tips for your application 🫡
Show Your Passion for Cars:When you're writing your application, let your love for cars shine through! Mention any relevant experience in the automotive industry and how it fuels your enthusiasm for the role. We want to see that you’re not just looking for a job, but that you genuinely care about the service you provide.
Tailor Your Application:Make sure to customise your application to fit the Service Advisor role. Highlight your customer service skills and any experience with booking appointments or managing customer queries. We appreciate when candidates take the time to align their skills with what we’re looking for!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. We value clarity, so make it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way to joining our fantastic team!
How to prepare for a job interview at Lookers
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially regarding JLR vehicles. Familiarise yourself with their latest models, features, and any recent news about the brand. This will show your passion for cars and help you engage in meaningful conversations during the interview.
✨Customer Service Focus
Since this role is all about customer interaction, prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to help a customer, as this will demonstrate your commitment to delivering a top-notch experience.
✨Practice Common Questions
Anticipate common interview questions related to the role, such as how you would handle a difficult customer or manage multiple bookings. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Show Your Team Spirit
Being a team player is crucial in this role. Be ready to discuss how you've collaborated with others in previous jobs. Share stories that highlight your ability to work independently while also contributing positively to a team environment.
