At a Glance
- Tasks: Assist customers with vehicle servicing, MOTs, and repairs while providing a premium experience.
- Company: Join one of the UK's top automotive retailers, representing 32 brands across 150 dealerships.
- Benefits: Enjoy competitive salaries, generous leave, and perks like a colleague car plan and wellness support.
- Other info: Ongoing training provided, with opportunities for career growth in a supportive environment.
- Why this job: Be part of a friendly team, develop your skills, and work with a prestigious brand.
- Qualifications: Passion for customer service and cars; previous automotive experience is a plus.
The predicted salary is between 26000 - 36000 £ per year.
About us
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.
We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Contract Type: Permanent, full-time
Hours: 42 Hours weekly (Between hours Monday to Friday 8am to 6pm and Saturday mornings on rota basis)
Salary: OTE up to £35,000 (uncapped) with basic of £29,000 per annum
Stoke Mercedes-Benz is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team on site.
Joining our friendly aftersales team, you will be a team player with exceptional communication skills to build rapport with colleagues and customers. You will report to our aftersales manager who will help impact your knowledge and experience along with the team, allowing you to develop your skills and establish a strong career within the industry. This is an opportunity not to be missed!
As a Service Advisor, you will benefit from continuous training opportunities through our in-house brand development. This is a truly exciting opportunity with potential for progression opportunities!
Responsibilities
- Booking MOTs, services and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high-volume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
- Maintaining accurate customer records, and updating the systems when any bookings have been made
As a Service Advisor at our busy dealership you must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experienceusing Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.
You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!
Core Benefits
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during life's most challenging moments
Financial Wellbeing
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers
- bYond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application issuccessful,we will conduct relevant employment checks prior to you commencing employment with us.Thesewill includeverifying your recent employment, address, credit historyandastandardcriminal recordcheck. For roles that require you to drive, adriving licence checkwill also be carried out.Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.
Service Advisor employer: Lookers
Lookers in Glasgow is an exceptional employer, offering a dynamic work environment at GlasgowAudi where skilled Vehicle Technicians can thrive. With flexible hours, competitive salaries, and comprehensive Audi manufacturer training, employees are empowered to enhance their skills and advance their careers while being part of a supportive and high-performing team.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with Jaguar Land Rover's brand values and customer service philosophy. Understanding their commitment to providing a premium experience will help you align your approach during interviews and discussions.
✨Tip Number 2
Brush up on your knowledge of automotive services, particularly around MOTs and repairs. Being able to discuss these topics confidently will demonstrate your expertise and passion for the role.
✨Tip Number 3
Network with current or former employees of Jaguar Land Rover. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Prepare to showcase your communication skills in a practical way. Think of examples where you've successfully built rapport with customers or handled challenging situations, as this is crucial for a Service Advisor role.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and the automotive industry. Emphasise any previous roles where you provided a premium customer experience, as this is crucial for the Service Advisor position.
Craft a Compelling Cover Letter:In your cover letter, express your passion for cars and customer service. Mention specific skills that align with the job description, such as communication skills and the ability to explain technical information clearly.
Showcase Relevant Skills:Highlight any experience with systems like Kerridge (ADP) in your application. If you have worked in high-volume customer environments, be sure to mention this as it demonstrates your ability to manage multiple tasks effectively.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for maintaining accurate customer records in this role.
How to prepare for a job interview at Lookers
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer experiences. Share examples from your past roles where you went above and beyond to assist customers, as this aligns perfectly with the values of Jaguar Landrover.
✨Demonstrate Technical Knowledge
Be prepared to discuss your understanding of automotive services and repairs. If you have experience with systems like Kerridge, mention it! Showing that you can explain technical information clearly will impress the interviewers.
✨Highlight Teamwork and Independence
This role requires both collaboration and the ability to work independently. Share instances where you successfully worked in a team setting, as well as times when you took initiative on your own to solve problems or improve processes.
✨Prepare Questions About the Role
At the end of the interview, ask insightful questions about the Aftersales department and the training opportunities available. This shows your genuine interest in the position and your eagerness to grow within the company.
