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- Tasks: Join our team as a Service Advisor, booking services and advising customers on their vehicle needs.
- Company: Lookers Crewe BMW is a leading automotive retailer in the UK with a commitment to excellence.
- Benefits: Enjoy competitive salaries, generous leave, and access to employee perks like car plans and health support.
- Why this job: This role offers growth opportunities, a vibrant team culture, and the chance to make a real impact.
- Qualifications: Previous experience in customer service within the automotive industry is preferred; strong communication skills are essential.
- Other info: We value diversity and inclusivity, ensuring everyone can thrive in our supportive work environment.
The predicted salary is between 26000 - 30000 £ per year.
OTE
Overview
Lookers Crewe BMW
Contract Type: Permanent
Salary: £26,000-£30,000 with OTE up to £6,000
Hours: Monday-Friday 8:00am-5:30pm and Saturday mornings on rota basis
Lookers Crewe BMW is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which consists of Service Advisors, Vehicle Technicians and our enthusiastic and friendly Service Manager.Our impressive Crewe BMW dealership is the place to be!As a Service Advisor at Crewe, you will benefit from continuous training opportunities through our in-house brand development, as well as guidance and support from your fellow Service colleagues. This is a truly exciting opportunity with potential for progression opportunities within Lookers!
- Booking MOTs, services and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high-volume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
- Maintaining accurate customer records, and updating the systems when any bookings have been made
As a Service Advisor at our busy dealership you must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars.
About us:
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.
We firmly believe that our people are our mostvaluable asset. We value the commitment they make to the business which is why weare continually working toprovide a market leading rewards and benefits package.
- Competitive salaries with clear pay scales in place as you develop
- Generous annual leave allowance that increases with length of service
- Eligibility to join one of our colleague car plans and cycle to work scheme
- Enhanced maternity leave, adoption leave (6 months full pay) and paternity leave (2 weeks full pay)
- Critical illness cover after 2 years plus life assurance and free will writing service
- Techscheme where you can get the latest tech for less and spread the cost, eye care scheme and discounted shopping vouchers
- Employeeassistance programme and free access toSmart Healthgiving employees and their immediate families access to 24/7 GP services to support well being
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.If your application issuccessful,we will conduct relevant employment checks prior to you commencing employment with us.Thesewill includeverifying your recent employment, address, credit historyandastandardcriminal recordcheck. For roles that require you to drive adriver\’s licence checkwill also be carried out.
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Service Advisor employer: Lookers
Contact Detail:
Lookers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific services and products offered by Lookers Crewe BMW. Understanding their offerings will help you engage more effectively with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Brush up on your communication skills, especially in explaining technical information clearly. Practising how to convey complex ideas simply can set you apart as a Service Advisor who prioritises customer understanding.
✨Tip Number 3
Network with current or former employees of Lookers Crewe BMW. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Prepare for potential scenario-based questions in your interview. Think about how you would handle high-pressure situations or difficult customers, as these are common in a busy dealership environment.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and the automotive industry. Emphasise any previous roles as a Service Advisor or similar positions, showcasing your ability to manage customer relationships and technical information.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and cars. Mention specific experiences where you successfully handled customer queries or upsold products, demonstrating your suitability for the role at Lookers Crewe BMW.
Highlight Communication Skills: In your application, stress your excellent communication skills. Provide examples of how you've effectively communicated with customers in the past, especially in high-pressure situations, to show you can maintain a first-class customer experience.
Show Enthusiasm for Continuous Learning: Mention your willingness to engage in continuous training and development. Highlight any previous training or certifications related to the automotive industry, as Lookers values employees who are eager to grow and improve their skills.
How to prepare for a job interview at Lookers
✨Show Your Passion for Customer Service
As a Service Advisor, your ability to connect with customers is crucial. Be prepared to share examples of how you've gone above and beyond to provide excellent service in previous roles. This will demonstrate your commitment to delivering a first-class customer experience.
✨Familiarise Yourself with Automotive Terminology
Since you'll be explaining technical information to customers, it's important to be comfortable with automotive terms. Brush up on common jargon and be ready to explain it in simple terms. This will show that you can communicate effectively with both customers and your team.
✨Highlight Your Teamwork Skills
The role involves liaising with various departments, so showcasing your ability to work well in a team is key. Prepare examples of how you've collaborated with others in past positions, especially in high-pressure situations, to ensure smooth operations.
✨Prepare for Common Interview Questions
Anticipate questions related to handling difficult customers, managing high volumes of work, and your experience with dealer systems like Kerridge or ADP. Practising your responses will help you feel more confident and articulate during the interview.
