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- Tasks: Join our team as a Service Advisor, booking services and advising customers daily.
- Company: Lookers Mercedes Benz of Tonbridge is a leading UK motor vehicle retailer with a vibrant team.
- Benefits: Enjoy competitive pay, enhanced holidays, health support, and potential for a company car.
- Why this job: Be part of a dynamic team, receive ongoing training, and celebrate success together.
- Qualifications: Bring your energy, communication skills, and passion for customer service in the automotive industry.
- Other info: We value diversity and inclusivity, empowering everyone to reach their full potential.
The predicted salary is between 28800 - 43200 £ per year.
OTE
Overview
Mercedes Benz of Tonbridge
44 Hours weekly
Salary:£36,000 OTE(including £30,000 basic depending plus bonus)
Lookers Mercedes Benz of Tonbridge is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which consists of 5 Service Advisors, 11 Vehicle Technicians and our enthusiastic and friendly Service Manager, Jason Hallam.
With ongoing investment in the dealership to transform it into a state-of-the-art showroom, Mercedes Benz of Tonbridge is the place to be.
As a Service Advisor at Mercedes-Benz, you will benefit from continuous training opportunities through our in-house brand development, as well as learning from our current Service Manager, Jason Hallam
Responsibilities
- Booking MOTs, services and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high-volume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
- Maintaining accurate customer records, and updating the systems when any bookings have been made
Qualifications
You must have heaps of energy, a warmpersonalityand a real passion for delivering afirst classcustomer experienceeach and everytime. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical informationin a way that is clearand concise.Previousexperience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.
You will bea great teamplayer but be able toalsowork independentlyusing your own initiative. We want to hear from you if you have worked in a similar role within the automotive industryandhave a passion for customer service and cars!
If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch. Or, if you require further information about this vacancy, please emailJoshSummerside@lookers.co.uk
Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus;
- Enhanced holidays that increase with service
- Eligibility to join one of our car schemes
- Critical illness cover after 2 years and Life Assurance
- Smart Health – free access to support 24 hours a day, 365 days a year
- Enhanced paid maternity, paternity and adoption leave
For some roles a company car and additional earning potential through commission or bonus.
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards. So? What are you waiting for?
Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.
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Service Advisor employer: Lookers
Contact Detail:
Lookers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the Mercedes-Benz brand and its values. Understanding their commitment to customer service and quality will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Lookers or Mercedes-Benz. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss your previous experience in customer service and the automotive industry. Be ready to share specific examples of how you've successfully managed customer relationships and resolved issues.
✨Tip Number 4
Showcase your communication skills during any interactions with the recruitment team. Being able to convey technical information clearly and concisely is crucial for a Service Advisor role.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and qualifications required for the Service Advisor position. Tailor your application to highlight relevant experience in customer service and the automotive industry.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience, particularly in roles that involved customer interaction and technical communication. Use bullet points for clarity and focus on achievements that demonstrate your ability to deliver excellent customer service.
Write a Strong Cover Letter: In your cover letter, express your passion for the automotive industry and customer service. Mention specific experiences that relate to the role, such as managing high volumes of customer queries or using dealer systems like Kerridge/ADP.
Proofread Your Application: Before submitting your application, proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Advisor role.
How to prepare for a job interview at Lookers
✨Show Your Passion for Customer Service
As a Service Advisor, your ability to connect with customers is crucial. Be prepared to share examples of how you've gone above and beyond to ensure customer satisfaction in previous roles.
✨Demonstrate Technical Knowledge
While you don't need to be a mechanic, having a basic understanding of automotive terminology and processes will help you communicate effectively with both customers and technicians. Brush up on common car issues and services before the interview.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing during the interview, where you might have to handle a customer complaint or upsell a service. Practise these scenarios beforehand to showcase your problem-solving skills and ability to maintain a positive attitude.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about the team dynamics, training opportunities, or how success is measured for Service Advisors at Mercedes-Benz of Tonbridge.
