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- Tasks: Join us as a Service Advisor, booking services and advising customers on their vehicle needs.
- Company: Be part of a top UK automotive retailer with over 150 dealerships and a commitment to excellence.
- Benefits: Enjoy competitive pay, generous leave, and perks like car schemes and health services.
- Why this job: Develop your career with ongoing training in a friendly team focused on premium customer experiences.
- Qualifications: Bring your passion for cars and customer service; experience in automotive roles is a plus.
- Other info: Work full-time, Monday to Friday, with Saturday mornings on a rota; uncapped bonuses await!
The predicted salary is between 26000 - 36400 £ per year.
Location: Colchester Jaguar Land Rover
Contract type: Permanent, full-time
Working hours: 42 hours per week, Monday – Friday 8:00am - 5:30pm, Saturdays on a rota basis 8:00am – 12:00pm
Salary: £26,000 Basic, Plus Annual Bonus
We are seeking a Service Advisor to join our team at Colchester Jaguar Land Rover. This permanent role offers a 42-hour workweek, including Saturday mornings on a rota, with a competitive starting salary of £26,000 and a generous, uncapped bonus. This role provides an excellent opportunity to develop your career with a premium brand.
You will join a friendly and efficient Aftersales department led by a talented Service Manager. We ensure you feel part of the team from the start and will support your development through ongoing training and one-to-one coaching. Our Service Advisors play a vital role in delivering a personalized, premium customer experience. They utilize their knowledge to inform customers about servicing, MOTs, and repairs, ensuring customers have all necessary information to make informed decisions. We provide continuous training and customer experience workshops to enhance your skills.
- Booking MOTs, services, and repairs for customers
- Advising on warranty cover and upselling parts/accessories beneficial to the customer
- Coordinating with the Aftersales team to schedule appointments based on workload
- Handling a high volume of customer interactions daily, including calls and online bookings
- Communicating turnaround times and updates effectively during vehicle servicing
- Maintaining accurate customer records and updating systems accordingly
Ideal candidates will have high energy, a warm personality, and a passion for delivering excellent customer service. Strong communication skills and the ability to build rapport are essential, along with the ability to explain technical information clearly. Experience with Kerridge (also known as ADP) is advantageous. Applicants should be capable of maintaining accurate customer records, work well independently and as part of a team, and have experience in a similar automotive customer service role or a passion for cars and customer service.
If your skills and experience align with this role, please apply today. A member of our Talent Acquisition Team will be in touch.
About Us: We are among the top three automotive retailers in the UK, representing 32 manufacturer brands across over 150 dealerships in the UK and Ireland. We believe our people are our greatest asset and offer a market-leading rewards and benefits package.
- Competitive salaries with clear pay progression
- Generous annual leave, increasing with service
- Access to car schemes and cycle-to-work schemes
- Enhanced maternity, adoption, and paternity leave
- Critical illness cover, life assurance, and free will writing
- Tech schemes, eye care, and shopping vouchers
- Employee assistance program and free Smart Health GP services for employees and their families
We are an equal opportunities employer committed to a discrimination-free, inclusive workplace where everyone can thrive. Employment checks, including employment history, address verification, credit checks, criminal record checks, and driving license verification where applicable, will be conducted for successful applicants.
Service Advisor employer: Lookers
Contact Detail:
Lookers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the Jaguar Land Rover brand and its values. Understanding their commitment to customer service and premium experiences will help you align your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Brush up on your communication skills, especially in explaining technical information clearly. Practising how to convey complex ideas simply can set you apart, as this is crucial for a Service Advisor role.
✨Tip Number 3
Network with current or former employees of Jaguar Land Rover or similar automotive companies. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare for potential scenario-based questions that assess your customer service skills. Think of examples from your past experiences where you successfully handled difficult situations or provided exceptional service.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in the automotive sector. Emphasise any roles where you've had to communicate technical information clearly and build rapport with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for cars and customer service. Mention specific experiences that demonstrate your ability to deliver a premium customer experience and how you can contribute to the team at Colchester Jaguar Land Rover.
Highlight Relevant Skills: In your application, focus on skills such as strong communication, organisation, and the ability to handle high volumes of customer interactions. If you have experience with Kerridge or similar systems, be sure to mention it.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Advisor role.
How to prepare for a job interview at Lookers
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this role heavily relies on building rapport and providing a premium experience.
✨Demonstrate Technical Knowledge
Since the role involves advising customers on servicing and repairs, be prepared to discuss your understanding of automotive terminology and processes. If you have experience with Kerridge or similar systems, mention it to highlight your technical proficiency.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises during the interview. Practise how you would handle common customer interactions, such as booking appointments or explaining warranty cover, to showcase your communication skills and ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about the training programmes available or how the team collaborates to enhance customer satisfaction, demonstrating your eagerness to contribute positively to the team.
