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- Tasks: Book services, advise customers, and manage appointments in a fast-paced environment.
- Company: Join Lookers Ayr Audi, a leading dealership investing in a state-of-the-art showroom.
- Benefits: Enjoy uncapped bonuses, continuous training, and potential for career progression.
- Why this job: Be part of a friendly team, enhance customer experiences, and work with cutting-edge technology.
- Qualifications: Bring energy, excellent communication skills, and a passion for cars and customer service.
- Other info: Work Monday to Friday with 1 in 3 Saturdays; experience in the automotive industry is a plus.
The predicted salary is between 26000 - 28000 £ per year.
Monday to Friday 8:00 to 5:30. 1 in 3 Saturdays 8:30 to 1:00pm. £26-28k with uncapped bonus opportunities!
Lookers Ayr Audi is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team and friendly Head of Business Robin Henderson. With ongoing investment in the dealership to transform it into a state-of-the-art showroom, Audi Ayr is the place to be.
As a Service Advisor at Audi, you will benefit from continuous training opportunities through our in-house brand development. This is a truly exciting opportunity with potential for progression within Lookers!
Responsibilities:- Booking MOTs, services, and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts/accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high volume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the process
- Maintaining accurate customer records and updating systems when bookings are made
As a Service Advisor at our busy dealership, you must have heaps of energy, a warm personality, and a passion for delivering a first-class customer experience. You should have excellent communication skills, the ability to build rapport easily, and explain technical information clearly. Experience with Kerridge / ADP and knowledge of other dealer systems is advantageous.
You will be a great team player but also able to work independently using your initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!
If your skills and experience match what we are looking for, please apply now.
Service Advisor employer: Lookers
Contact Detail:
Lookers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the Audi brand and its values. Understanding what makes Audi unique will help you connect with customers and demonstrate your passion for the brand during your interactions.
✨Tip Number 2
Brush up on your communication skills, especially in explaining technical information clearly. Practising how to convey complex ideas simply can set you apart when dealing with customers who may not be familiar with automotive jargon.
✨Tip Number 3
Network with current or former Service Advisors in the automotive industry. They can provide insights into the role and share tips on how to excel, which can be invaluable during your interview.
✨Tip Number 4
Prepare to discuss your experience with customer service and any relevant software like Kerridge or ADP. Being able to highlight your familiarity with these systems will show that you're ready to hit the ground running.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and the automotive industry. Emphasise any previous roles as a Service Advisor or similar positions, showcasing your ability to manage customer relationships and technical information.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for cars and customer service. Mention specific experiences where you successfully handled customer queries or upsold products, demonstrating your suitability for the role at Lookers Ayr Audi.
Highlight Communication Skills: In your application, stress your excellent communication skills. Provide examples of how you've effectively communicated with customers in the past, especially in high-pressure situations, to show you can handle the demands of the Service Advisor role.
Show Enthusiasm for Continuous Learning: Mention your willingness to engage in ongoing training and development. Highlight any previous training you've undertaken in customer service or automotive knowledge, which aligns with the continuous training opportunities offered by Lookers.
How to prepare for a job interview at Lookers
✨Show Your Passion for Customer Service
As a Service Advisor, your ability to connect with customers is crucial. Be prepared to share examples of how you've gone above and beyond to ensure customer satisfaction in previous roles.
✨Demonstrate Technical Knowledge
Familiarise yourself with common automotive terms and the services offered at Lookers Ayr Audi. Being able to explain technical information clearly will show that you can effectively communicate with customers.
✨Highlight Your Teamwork Skills
Since you'll be liaising with various departments, emphasise your experience working in teams. Share specific instances where collaboration led to successful outcomes, especially in high-pressure situations.
✨Prepare for Common Interview Questions
Anticipate questions related to handling difficult customers or managing a busy workload. Practising your responses will help you convey confidence and readiness for the role.
