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- Tasks: Take ownership of the customer journey and manage service bookings.
- Company: Join Lookers, a top automotive retailer in the UK with a supportive culture.
- Benefits: Earn up to £34,000 OTE, enjoy comprehensive training, and access great perks.
- Why this job: Accelerate your career in a fast-paced environment while driving prestigious cars.
- Qualifications: Experience in the automotive industry and strong communication skills are essential.
- Other info: Enjoy a welcoming workplace focused on employee well-being and growth.
The predicted salary is between 24000 - 34000 £ per year.
Overview:
Volkswagen Preston
42 hours per week between Monday – Friday 08:00 & 17:30 and Saturday on rota 08:00 & 12:00
Salary: up to £34,000 OTE (including basic £28,000 plus bonus)
Are you an experienced Service Advisor looking to accelerate your career? Are you ready to increase your level of responsibility within the Service department?
As a Senior Service Advisor you\’ll take ownership of the full customer journey. You\’ll have excellent communication skills, demonstrated by arranging MOTs, Services and Repairs via telephone for our Customers. Also, you\’ll be expected to pay close attention to detail when finalising any paperwork after the Customer\’s car has left the garage. You\’ll be in charge of the Service desk at times, supporting the management team in order to continue providing Lookers first class customer service.
This role will enable you to continue progressing your career at Lookers, as you will benefit from continuous training opportunities through our in-house brand development as well as learning from the Aftersales Manager.
You must have previous experience working in the automotive industry to be considered for this opportunity. Having knowledge or Kerridge / ADP or other automotive systems would be a huge advantage.
You may be expected to drive some of the most prestigious cars on the market, therefore a full UK driving licence is a must.
Key Responsibilities
- Communicating efficiently with all Customers for Service, repair and MOT bookings
- Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Maintaining accurate customer records, and updating the systems when any bookings have been made
- Supporting the Aftersales Manager, and ensuring all processes are followed accurately by the other team members on the Service desk
Skills & Competencies
- Exceptional communication skills, with a customer-first approach
- Strong teamworking abilities, alongside effective organisation and time management
- Confidence working in a fast-paced, target-driven environment
- Service Advisor experience gained from a leading automotive dealer is essential.
- You\’ll be energetic, have a warm personality and a real passion for delivering a first-class customer experience
- Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.
What We Offer
- Competitive salary of £28,000 basic, plus Service Bonus of £6,000 (uncapped)
- Comprehensive training and development opportunities, with room to grow within Lookers
- A welcoming, inclusive, and supportive workplace culture focused on excellence and employee well-being.
If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch. Or, if you require further information about this vacancy, please email
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.
We believe our people are our greatest asset, and we\’re committed to recognising the valuable contribution each person makes. That\’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Core Benefits:
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months\’ full pay for maternity and adoption leave, and 2 weeks\’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
Health & Wellbeing:
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Critical illness cover for peace of mind during life\’s most challenging moments
Financial Wellbeing:
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
Leisure & Lifestyle:
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers
- bYond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
Senior Service Advisor employer: Lookers
Contact Detail:
Lookers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Advisor
✨Tip Number 1
Get to know the company! Research Lookers and understand their values, culture, and what they stand for. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Senior Service Advisor, you'll need to communicate effectively with customers and colleagues. Role-play common scenarios with a friend or family member to build your confidence and refine your approach.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company and potentially lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don't forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows good manners but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Senior Service Advisor
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your previous experience in the automotive industry. We want to see how your background aligns with the Senior Service Advisor role, so don’t hold back on those relevant skills!
Tailor Your Application: Take a moment to customise your application for this specific role. Use keywords from the job description, like 'customer-first approach' and 'effective organisation', to show us you’re the perfect fit.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read, so avoid fluff and get straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Lookers
✨Know Your Stuff
Make sure you brush up on your automotive knowledge, especially about the services and repairs offered. Familiarise yourself with Kerridge or ADP systems if you can, as this will show you're ready to hit the ground running.
✨Show Off Your Communication Skills
Since this role is all about customer interaction, practice how you would explain services and upsell parts. Think of examples from your past experience where you successfully communicated with customers and resolved their issues.
✨Demonstrate Team Spirit
Be prepared to discuss how you work within a team. Share specific instances where you supported colleagues or contributed to a positive team environment, as this will resonate well with the hiring managers.
✨Prepare Questions
Have a few thoughtful questions ready for the interviewers. This could be about the training opportunities or how the team collaborates. It shows you're genuinely interested in the role and the company culture.