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- Tasks: Support Fleet Account Managers by managing vehicle orders and ensuring customer records are up to date.
- Company: Lookers is a leading UK motor vehicle retailer with over 150 dealerships nationwide.
- Benefits: Enjoy hybrid working, enhanced holidays, health support, and potential bonuses.
- Why this job: Join a supportive team, develop your skills, and celebrate success in a dynamic environment.
- Qualifications: Confident, organised, and excellent communication skills; IT literate with database experience.
- Other info: Opportunity for career development with manufacturer training and annual awards.
The predicted salary is between 20000 - 30000 £ per year.
Location: Lookers Vehicle Solutions, Harrogate
Contract type: Permanent, hybrid working (2 days per week in the office)
Hours: Monday- Friday; 09:00-17:30
Salary: £25,150 OTE including £1000 bonus
We are happy to announce we have a Sales Support Advisor role available based at our Group Fleet office in Harrogate. This is a hybrid working post. This is an interesting, varied role, working alongside Fleet Account Managers and the wider Sales Support Advisor team in providing a professional and efficient service to Group Fleet customers. Joining a team of 11, and reporting to our fantastic Team Leader, Terry Criscuolo, who will give you everything you need to flourish in this role.
Responsibilities:
- Support in the management and ordering of vehicles for customers
- Use the internal fleet management system and comply with the laid down procedures when processing and managing customer orders
- Ensure, together with the Account Manager and other Sales Support Advisors, that all customer records/databases are complete and up to date
- Deal with internal and external queries in a pro-active and professional manner
- Ensure the highest level of customer service is provided to Group Fleet customers
Qualifications:
We would like you to be confident, organised and excellent at communicating! The ideal candidate will be IT literate and confident using computer databases.
About Us:
Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people, so we offer an industry-leading benefits package. This includes competitive basic salaries plus:
- Enhanced holidays that increase with service
- Eligibility to join one of our car schemes
- Critical illness cover after 2 years and Life Assurance
- Smart Health - free access to support 24 hours a day, 365 days a year
- Enhanced paid maternity, paternity and adoption leave
- For some roles, additional earning potential through commission or bonus.
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great team and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards.
So, what are you waiting for? Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include verifying your recent employment, address, and credit history. We may also conduct a criminal record check and a driving licence check.
Sales Support Advisor employer: Lookers
Contact Detail:
Lookers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Advisor
✨Tip Number 1
Familiarise yourself with the vehicle management systems commonly used in the industry. This will not only help you understand the role better but also show your potential employer that you're proactive and ready to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills. Since the role involves dealing with internal and external queries, demonstrating your ability to handle customer interactions professionally can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Lookers. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 4
Prepare specific examples of how you've successfully managed tasks in a team environment. Highlighting your organisational skills and teamwork experience will resonate well with the hiring team, especially since you'll be working closely with Fleet Account Managers.
We think you need these skills to ace Sales Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Sales Support Advisor role. Emphasise your organisational skills, communication abilities, and any IT literacy that matches the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific reasons why you want to work at Lookers and how your background makes you a great fit for their team.
Highlight Customer Service Experience: Since the role involves providing excellent customer service, include examples from your past experiences where you successfully managed customer queries or improved customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Lookers
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Sales Support Advisor. Familiarise yourself with vehicle management processes and customer service expectations, as this will help you answer questions confidently.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've effectively dealt with customers or resolved queries in the past. This will demonstrate your ability to provide top-notch service.
✨Be IT Savvy
As the job requires using internal fleet management systems, brush up on your IT skills. If you have experience with databases, be ready to discuss it, as this will show you're prepared for the technical aspects of the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, training opportunities, and company culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
