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For Companies At a Glance
- Tasks: Analyse customer interactions to ensure top-notch service and report on sales performance.
- Company: Join one of the UK's top automotive retailers with a focus on people and growth.
- Benefits: Competitive salary, generous leave, health perks, and discounts on tech and lifestyle.
- Why this job: Make a real impact on customer experiences while developing your career in a supportive environment.
- Qualifications: Experience in customer service or sales, strong communication skills, and attention to detail.
- Other info: Enjoy a dynamic workplace with opportunities for training and career advancement.
The predicted salary is between 26700 - 35400 £ per year.
OTE
Overview
Quality Assurance Assessor
Group Retail Operations
Lookers Head Office Manchester – Remote with occasional travel to a Lookers Dealership
Contract Type: Permanent, Full-Time
Salary: £30,900
We have an exciting new opportunity for a Quality Assurance Assessor to work with our sales teams in analysing our customers interactions to ensure we are consistently transacting in a way that results in good customer outcomes. You will report on the capability of the sales person to provide the level & standard of customer experience required and report on the correct standard of outputs (system and/or paper based), via deal file checking.
This role will also proactively identify and raise attention to any trends in quality performance, providing the company with the data and information to make decisions that continue to positively shape quality standards and our sales teams capability.
This role requires you to be a customer focused individual who is dedicated to improving the customer experience and can provide feedback to others that clearly outlines what is required to deliver a ‘best in class’ customer experience. You should be able to build and have ongoing credibility with peers and colleagues alike.
An eye for detail is essential, you will be proactive in managing data to influence key stakeholders to support quality outcomes and/or proposals for the further development of the customer experience.
You will be tenacious, self-motivated, with the ability to work independently.
Key skills:
- Experience gained from a customer service or sales environment is essential
- A genuine enjoyment of speaking to customers and confidence in calling people to understand their experience
- Good understanding of all channels of customer interaction (Face to face, distance: telephony and/or email, and online)
- Able to demonstrate effective communication skills both verbally and in writing
- Ability to manage difficult conversations whilst maintaining credibility
- A good understanding of our business including technical knowledge of the products/systems used to transact a sale
- Methodical with high attention to detail and expertise in analysing data to asses quality
- Proactively use own initiative to identify, raise and/or action outputs from quality analysis activity aimed at improving the customer experience
- Understanding of quality tools, systems and reporting standards & requirements
- Ability to work as a team player, sharing quality findings and best practice
- Highly motivated and driven to ensure success in this role
About us
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.
We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Core Benefits:
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
Health & Wellbeing:
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Critical illness cover for peace of mind during life\’s most challenging moments
Financial Wellbeing:
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
- Will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
Leisure & Lifestyle:
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers
- bYond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
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Quality Assurance Assessor employer: Lookers
Contact Detail:
Lookers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Assessor
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Lookers. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions related to quality assurance and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to improve customer experiences in past roles. This will demonstrate your fit for the Quality Assurance Assessor position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Lookers.
We think you need these skills to ace Quality Assurance Assessor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Quality Assurance Assessor role. Highlight your experience in customer service or sales, and show how your skills align with the job description. We want to see how you can contribute to improving customer experiences!
Show Off Your Attention to Detail: Since this role requires a keen eye for detail, be sure to include examples of how you've successfully managed data or quality assessments in the past. We love candidates who can demonstrate their methodical approach to tasks!
Communicate Clearly: Effective communication is key in this role, so make sure your written application reflects that. Use clear and concise language, and don’t shy away from showcasing your ability to handle difficult conversations. We appreciate candidates who can articulate their thoughts well!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and get to know you better. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at Lookers
✨Know Your Quality Standards
Before the interview, make sure you understand the quality standards and customer experience expectations for the role. Familiarise yourself with common quality assurance tools and reporting methods that the company uses. This will help you speak confidently about how you can contribute to maintaining and improving these standards.
✨Showcase Your Customer Focus
Prepare examples from your past experiences where you've successfully improved customer interactions or outcomes. Be ready to discuss how you handle difficult conversations while maintaining credibility. This will demonstrate your dedication to enhancing the customer experience, which is crucial for this role.
✨Demonstrate Analytical Skills
Since the role involves analysing data to assess quality, be prepared to discuss your analytical skills. Bring examples of how you've used data to identify trends or improve processes in previous roles. This will show that you have the methodical approach needed for the position.
✨Be Proactive and Tenacious
During the interview, highlight your ability to take initiative and drive improvements independently. Share instances where you've proactively identified issues and taken action to resolve them. This will align with the company's expectation for a self-motivated individual who can work independently and influence key stakeholders.
