Parts Sales Exectutive

OTE Overview Glasgow TPS Shift Pattern: Monday to Friday 8am till 4.30pm, 8.30am till 5pm, 9.30am till 6pm, Saturday Rota 8am till 1pm Basic Salary £31,000, OTE up to £34,000.

To achieve allocated sales targets, develop and maintain long term relationships with customers, and provide expert knowledge, advice and support to customers. Professionally represent the TPS brand and be a brand champion.

• Selling

• Achieve personal target KPI‘s and revenue objectives with target customer sets.
• Accurately identify parts to meet the customer sales requirements.
• Utilise all product promotions effectively to achieve specific targets set.
• Identify and exploit all upsell opportunities thereby growing overall sales figures.
• Maintain own knowledge levels on new or updated parts through the completion of appropriate training courses and reading information from bulletins, catalogues, parts updates, special offers, recalls etc.
• Ensure you are adequately trained and understand the Unique Selling Proposition of the TPS brand, the “Features and Benefits” of the TPS product range especially the genuine vs non-genuine aspect, and how to overcome sales objections.
• Record and feedback lost sales opportunities to the Sales Manager.

• Provide a high level of customer service at all times.
• Be aware and always aim to improve the Customer Satisfaction scoring for your Centre.
• Build strong relationships with your clients by making relevant and regular contact with them on the phone and via face to face visits.
• Provide a high level of service to customers – through understanding their requirements, responding to requests, progressing orders and providing expert advice.
• Where applicable, ensure that trade customers that visit the TPS Centre are dealt with efficiently and quickly.
• Identify and record customer delivery requirements and communicate to the rest of the TPS Centre team.
• Resolve any customer concerns or complaints professionally, seeking additional support where necessary.
• Maintain a professional and smart appearance at all times, and conduct business with the highest level of integrity and professionalism.
• Ensure that a regular review of all customer discounts are carried out and the appropriate discount is applied based on.
• Maintain accurate customer records and adhere to the Data Protection Act when handling this data.
• Provide timely communication to customer’s on their credit status.
• Ensure any customer complaints / disputes are handled professionally and swiftly.

• Assist, liaise with and support the TPS Centre team to ensure good working relationships and delivery of excellent customer service.
• Work with the Sales Manager and others to achieve sales targets and provide a joined up approach to sales.
• Feedback customer comments to the Sales Manager to continually improve customer experience.
• Ensure that customers are aware of their credit situation and if credit escalations are required, follow the TPS Guidelines in the Operations Manual.

• Handle incoming calls and customer enquiries within KPI’s, using the approved greeting.
• Ensure the proper and accurate use of all systems (e.g. use of EKTA/vin-lookup to search and order parts).
• Complete all required documentation accurately and promptly.
• Deal with all cash and credit card transactions in line with TPS Guidelines in the Operations Manual.
• Maintain a clean, tidy and efficient working environment.
• Ensure compliance with business standards and processes, financial, legal and ethical guidelines (including Warranty).
• Source additional parts from other Centres or outside the TPS network when necessary.

• Genuinely TPS Customer Experience.
• Managing Self.
• Operational Effectiveness.

• Previous experience in a parts or distribution operation involving regular telephone contact with retail or trade customers or experience of selling in a fast paced and/or telesales environment.
• Ability to build strong and trusting relationships.
• Ability to relate well to others and work as part of a team.
• Excellent communication skills and telephone manner.
• Good IT skills.
• Demonstrates excellent attention to detail and accurate record-keeping.

• Maximising results and sales opportunities through advanced preparation and planning.
• Being able to qualify customers needs through effective communication.
• Developing customer relationships through prospecting and maintain these relationships with follow-up calls.
• Retaining a full knowledge base of all of our stock, parts, accessories and pricing strategies.
• Utilising product presentations in order to effectively demonstrate our parts / accessories to potential customers.
• Implementing regular weekly / monthly sales calls to drive additional sales opportunities for new / repeat business.