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- Tasks: Lead a busy Parts Department and provide top-notch customer service.
- Company: Join Lookers, a leading UK motor vehicle retailer with over 150 dealerships.
- Benefits: Enjoy competitive salaries, holidays, car schemes, and health support.
- Why this job: Develop your skills in a fast-paced environment and build a rewarding career.
- Qualifications: Previous experience in the motor trade and a full UK driving license required.
- Other info: Be part of a diverse team that values integrity and celebrates success.
The predicted salary is between 34000 - 44000 £ per year.
Farnborough Audi is recruiting an ambitious and experienced Parts Manager to join our friendly team on site. As a Parts Manager, you will lead a busy Parts Department, provide excellent customer service, and demonstrate comprehensive technical knowledge of the automotive trade. You will be a team player with exceptional communication skills, able to build rapport with colleagues and customers.
Joining our aftersales department, you will have the opportunity to develop your skills and build a career within the industry.
- Lead your team in a fast-paced environment
- Ensure efficient handling of retail and workshop customer inquiries and same-day processing of all orders
- Achieve sales by prospecting, maintaining accounts, and promoting Parts and related promotions
- Respond to customer questions regarding technical issues, warranties, and repairs in an understandable manner
- Support company policies on security, especially regarding sensitive customer information
- Manage data collection and provide forecasts on departmental performance
The ideal candidate will be dedicated to flawless customer service, passionate about the motor trade, and motivated to achieve excellent results. Previous experience in a similar role within the motor trade industry is essential. A full UK driving license is required, as you may need to drive prestigious cars. You should have excellent verbal and written communication skills, attention to detail, and the ability to develop strong relationships with colleagues, clients, and manufacturers. We seek someone who demonstrates integrity, discretion, and objectivity, and can work well under pressure and manage conflicting demands.
Lookers is one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers across over 150 dealerships. We value our employees' hard work and flexibility, offering a comprehensive benefits package, including competitive salaries, holidays, car schemes, critical illness cover, life assurance, health support, and enhanced parental leave. We invest in manufacturer brand and management training to support career development and celebrate success through our annual Lookers Excellence Awards. We are committed to a diverse and inclusive workplace where everyone can bring their whole self to work.
If selected, employment checks such as employment verification, address, credit history, criminal record, and driving license checks will be conducted prior to start date.
Parts Manager employer: Lookers
Contact Detail:
Lookers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Manager
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in the automotive parts industry. This knowledge will not only help you during interviews but also demonstrate your passion for the motor trade.
✨Tip Number 2
Network with professionals in the automotive sector, especially those who have experience as Parts Managers. Attend industry events or join online forums to gain insights and potentially get referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed a team or improved customer service in previous roles. Highlighting your leadership skills will set you apart from other candidates.
✨Tip Number 4
Research Lookers and their values thoroughly. Understanding their commitment to customer service and employee development will allow you to align your answers with their expectations during the interview process.
We think you need these skills to ace Parts Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the motor trade, particularly any previous roles as a Parts Manager or similar positions. Emphasise your technical knowledge and customer service skills, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your dedication to customer service. Mention specific achievements from your past roles that demonstrate your ability to lead a team and manage a busy parts department.
Highlight Key Skills: In your application, be sure to highlight your communication skills, attention to detail, and ability to work under pressure. These traits are essential for managing customer inquiries and maintaining strong relationships with colleagues and clients.
Proofread Your Application: Before submitting your application, take the time to proofread it thoroughly. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Lookers
✨Show Your Technical Knowledge
As a Parts Manager, you'll need to demonstrate your understanding of the automotive trade. Brush up on technical terms and common issues related to parts and repairs, so you can confidently answer any questions that come your way.
✨Emphasise Customer Service Skills
Highlight your experience in providing excellent customer service. Be prepared to share specific examples of how you've handled customer inquiries or resolved issues in the past, as this role heavily relies on building rapport with clients.
✨Prepare for Team Leadership Questions
Since you'll be leading a busy Parts Department, expect questions about your leadership style. Think of instances where you've successfully managed a team, motivated colleagues, or improved departmental performance.
✨Demonstrate Your Passion for the Motor Trade
Show your enthusiasm for the automotive industry during the interview. Discuss what excites you about working in this field and how you stay updated on industry trends, which will reflect your dedication to the role.
