Parts manager

Mercedes Benz of Eastbourne is recruiting for an ambitious and experienced Parts Manager to join our hard-working and friendly team on site. As a Parts Manager at our Eastbourne site, you will be responsible for leading a busy Parts Department, providing excellent customer service and demonstrating a comprehensive technical understanding of the automotive trade. Joining our hard-working aftersales department, you will be a team player with exceptional communication skills to build rapport with colleagues and customers.

Responsibilities:

• Lead your team to success in a busy fast-paced environment.
• Ensure that all customers at retail and workshop areas are dealt with quickly and efficiently and that all orders are processed on the same day.
• Achieve sales by prospecting, acquiring and maintaining accounts and actively promoting Parts and associated promotions to potential customers.
• Answer customers’ questions regarding technical problems, warranties and repairs in a manner that is easily understood and does not use excessive technical jargon.
• Actively support company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information.
• Manage accurate data collection and provide forecasts on departmental performance.

Qualifications:

The ideal candidate will have a dedication to flawless customer service and will be passionate about the motor trade industry. Having lots of enthusiasm, drive and motivation is key to consistently achieve fantastic results. Previous experience in a similar position and within the motor trade industry is essential. You will need to hold a full UK driving license as you may be expected to drive some of the most prestigious cars on the market!

The ideal candidate will have excellent communication skills, both verbal and written, and can easily develop and maintain working relationships with colleagues, the client base and manufacturers. We’re looking for someone who demonstrates meticulous attention to detail and accurate record-keeping, is positive & friendly. We’re looking for a Parts Manager who demonstrates integrity, discretion and objectivity with the ability to work well under pressure, handle conflicting demands, and schedule work appropriately.

About us:

Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK and Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry-leading benefits package. This includes competitive basic salaries plus enhanced holidays that increase with service, eligibility to join one of our car schemes, critical illness cover after 2 years, life assurance, smart health - free access to support 24 hours a day, 365 days a year, mental health support available 24 hours a day, 365 days a year: Mental Health Aiders on site/online, EveryMind and much more, enhanced paid maternity, paternity and adoption leave. For some roles, a company car and additional earning potential through commission or bonus.

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards.

If your application is successful, we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving license check. If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch.