At a Glance
- Tasks: Handle customer interactions via calls, emails, and live chats to drive bookings.
- Company: Lookers, a leading automotive service provider in Newcastle upon Tyne.
- Benefits: Extensive benefits, flexible shifts, and a supportive team culture.
- Other info: Great opportunity for career growth in a thriving environment.
- Why this job: Join a dynamic team and enhance your customer service skills while making an impact.
- Qualifications: Strong communication skills and experience in customer service.
The predicted salary is between 24000 - 30000 € per year.
Lookers in Newcastle upon Tyne is seeking a Customer Advisor to join their growing Customer Contact Centre. You'll handle customer interactions through calls, emails, and live chats, using your skills to drive bookings and deliver exceptional quality service.
The right candidate will have strong communication skills and experience in a customer service environment, along with the flexibility to work various shifts. The position also offers extensive benefits and a supportive team culture.
Automotive Service Booking Specialist in Newcastle upon Tyne employer: Lookers
Lookers in Newcastle upon Tyne is an excellent employer, offering a vibrant work culture that prioritises employee well-being and development. With extensive benefits and opportunities for growth within the Customer Contact Centre, you will be part of a supportive team dedicated to delivering exceptional service while enjoying a flexible working environment.
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Service Booking Specialist in Newcastle upon Tyne
✨Tip Number 1
Make sure to brush up on your communication skills! Since you'll be handling calls, emails, and live chats, practice responding to common customer queries. This will help you feel more confident during the interview.
✨Tip Number 2
Research Lookers and their customer service approach. Knowing their values and how they interact with customers can give you a leg up in the interview. Plus, it shows you're genuinely interested in the role!
✨Tip Number 3
Prepare some examples from your past experience where you've delivered exceptional service. Think of situations where you went above and beyond for a customer – this will really impress them!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that job!
We think you need these skills to ace Automotive Service Booking Specialist in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and communication skills. We want to see how you can drive bookings and deliver exceptional service, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Automotive Service Booking Specialist role. Share specific examples of how you've excelled in similar positions and how you can contribute to our supportive team culture.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, just like we do with our customers. Avoid jargon and make sure your passion for the role comes through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our company culture while you’re at it!
How to prepare for a job interview at Lookers
✨Know Your Stuff
Before the interview, make sure you understand the role of an Automotive Service Booking Specialist. Familiarise yourself with common customer service scenarios and how to handle them effectively. This will show that you're not just interested in the job, but that you’re prepared for it.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully handled customer interactions in the past. This will help demonstrate your ability to connect with customers through calls, emails, and live chats.
✨Flexibility is Key
Highlight your flexibility during the interview. Be ready to discuss your availability for various shifts and how you can adapt to changing schedules. This shows that you’re a team player who’s willing to go the extra mile for the company.
✨Emphasise Team Spirit
Lookers values a supportive team culture, so be sure to express your enthusiasm for working collaboratively. Share examples of how you've contributed to a positive team environment in previous roles. This will resonate well with the interviewers and show that you fit their culture.
