At a Glance
- Tasks: Engage with customers, take orders, and provide expert advice on automotive parts.
- Company: Top automotive retailer in the UK with a focus on people and culture.
- Benefits: Competitive salary, generous leave, health perks, and career development opportunities.
- Other info: Full training provided, with a supportive and inclusive work environment.
- Why this job: Join a dynamic team and make a real impact in the automotive industry.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 29257 - 30000 € per year.
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Hours: 42.5 hours per week, Monday- Friday and Saturday on a rota basis
Salary: £29,257- £30,000 DOE
Contract: Permanent, full-time
Being a Telesales Advisor at PartsPlus is a lively, varied and rewarding role. You’ll deliver great customer service and drive sales with the rest of your team at your local PartsPlus Centre. You will speak to customers daily, building relationships with the nation’s mechanics and automotive business owners who depend on you so they can get their customers safely back on the road.
Reporting to the Telesales Supervisor, the Telesales Advisor is responsible for building and maintaining strong and lasting relationships with new and existing customers by taking parts orders over the phone, by e-mail and through our Customer App.
Key activities include:
- Accurately identifying parts for specific vehicles
- Providing expert advice on parts
- Fulfilling customer orders over the phone, e-mail and Customer App
- Building strong relationships with both new and existing customers
- Providing a high level of customer service
We believe exceptional people make PartsPlus an exceptional place to work and are always looking for talented people to join our growing team. Our teams are made up of people from all manner of backgrounds and experience. You don’t need to be a car expert; we’ll give you all the tools, training and support you’ll need to succeed.
Key Skills required:
- A confident and capable communicator, both written and verbally
- Good telephone manner
- A team player
- Basic computer skills
Desirable Skills:
- Excellent eye for detail
- Friendly and empathetic
- Calm, organised and patient
- A talent for asking questions and deciphering information
- A passion for customer service
- A personal drive to achieve sales growth
What we offer:
- Full training of systems and software
- A friendly and rewarding culture where you’ll feel well supported by your colleagues
- Continued learning and skill development
- Part of a growing team and company
Core Benefits:
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
Health & Wellbeing:
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during life's most challenging moments
Financial Wellbeing:
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
Leisure & Lifestyle:
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.
We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.
Telesales Advisor in Middlesbrough employer: Lookers
At PartsPlus, we pride ourselves on being a top automotive retailer in the UK, where our people are our greatest asset. We offer a vibrant work culture that fosters teamwork and personal growth, alongside a comprehensive benefits package that includes competitive salaries, generous leave, and extensive training opportunities. Join us in Thornaby, where you can build meaningful relationships with customers while enjoying a supportive environment that celebrates success and encourages career development.
StudySmarter Expert Advice🤫
We think this is how you could land Telesales Advisor in Middlesbrough
✨Tip Number 1
Get to know the company! Research PartsPlus and understand their values, products, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since you'll be communicating with customers over the phone, make sure you’re comfortable speaking clearly and confidently. Role-play with a friend or family member to get the hang of it.
✨Tip Number 3
Show off your customer service skills! Be ready to share examples of how you've provided excellent service in the past. Think about times when you went above and beyond for a customer – those stories will impress!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen to join the PartsPlus family. Don’t miss out on this opportunity!
We think you need these skills to ace Telesales Advisor in Middlesbrough
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and the company.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Telesales Advisor role. Mention your customer service experience and any relevant communication skills that make you a great fit!
Keep It Clear and Concise:We appreciate clarity, so keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Lookers
✨Know Your Stuff
Familiarise yourself with the automotive industry and the specific parts you might be dealing with. Even if you're not a car expert, having a basic understanding of vehicle parts and their functions can help you answer questions confidently and show your enthusiasm for the role.
✨Practice Your Communication Skills
As a Telesales Advisor, you'll need to communicate effectively over the phone and via email. Practice your telephone manner and ensure you can articulate your thoughts clearly. Consider doing mock interviews with friends or family to refine your approach.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about how you built relationships and resolved issues. This will demonstrate your ability to connect with customers and meet their needs, which is crucial for this role.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This shows your interest in the company and the role. You might ask about the training process, team dynamics, or opportunities for career progression within PartsPlus.
