At a Glance
- Tasks: Book services, advise customers, and manage high-volume interactions in a dynamic environment.
- Company: Join the Mercedes-Benz of Tonbridge team with a focus on customer service excellence.
- Benefits: Competitive salary, generous leave, health support, and discounts on tech and gym memberships.
- Other info: Enjoy a supportive workplace that values diversity and personal growth.
- Why this job: Be part of a passionate team and enhance your skills while making a real impact.
- Qualifications: Experience in automotive aftersales and strong communication skills are essential.
The predicted salary is between 32000 - 38000 £ per year.
Mercedes-Benz of Tonbridge is recruiting an experienced and dedicated Service Advisor to join our Aftersales Team on site (Full Time, Permanent).
Hours: 42 Hours weekly (Monday to Friday 8am to 6pm, one early finish per week and Saturdays 8am to 2pm on a rota basis).
Salary: OTE up to £38,000 (uncapped) with a basic of £32,000 per annum.
As a Service Advisor you will provide exceptional communication skills, build rapport with customers and colleagues, manage high-volume customer interactions, and maintain accurate records. You will also have the opportunity to develop through continuous training.
Responsibilities:
- Book MOTs, services and other repair work for customers.
- Advise customers about warranty cover and upsell additional parts or accessories that benefit the customer.
- Liaise with the full Aftersales department to organise and schedule appointments based on workload and call volumes.
- Manage a high volume of customers daily as well as telephone calls and online booking queries.
- Inform customers of turnaround times and ensure effective communication while a customer’s car is in the workshop.
- Maintain accurate customer records and update the systems when any bookings have been made.
You will be a great team player, energetic, with a warm personality, excellent communication skills, and the ability to explain technical information clearly. Experience with Kerridge or ADP is an advantage, as is knowledge of other dealer systems. Previous experience in a similar automotive aftersales role and a passion for customer service is required.
Core Benefits:
- Competitive salaries with structured pay scales and progression.
- Generous annual leave that increases with length of service.
- Enhanced family leave, including 6 months full pay for maternity and adoption leave, and 2 weeks full pay for paternity leave.
- Access to Techscheme for discounted technology purchases with flexible payments.
- Eyecare vouchers to cover vision care needs.
- Smart Health – 24/7 access to GP services to support mental and physical wellbeing.
- Dental insurance for everyday dental care and unexpected treatments.
- Optional critical illness cover for peace of mind during challenging moments.
- Financial Wellbeing MyView PayNow – access a portion of pay as you earn, with features to stream, save, and track money through a user-friendly app.
- Free will writing services to help plan for the future.
- Flexible life assurance options and partner life assurance for added protection.
- Discounted gym memberships to support an active lifestyle.
- Travel insurance to explore with confidence.
- Access to home and technology vouchers byond card and a wide range of exclusive retail and lifestyle discounts.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, inclusive, and empowers people to bring their whole selves to work. Successful candidates will undergo standard employment checks, including verification of recent employment, address, credit history, criminal record, and driving licence cheque if required. Offers are subject to a 6‑month probation period from start date.
Service Advisor in Kent employer: Lookers
At Mercedes-Benz of Tonbridge, we pride ourselves on being an exceptional employer that values our employees' growth and well-being. Our supportive work culture fosters teamwork and communication, while our comprehensive benefits package, including competitive salaries, enhanced family leave, and access to health and wellness resources, ensures that our Service Advisors thrive both personally and professionally. Join us in a dynamic environment where your passion for customer service can shine, and enjoy opportunities for continuous training and career progression in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Kent
✨Tip Number 1
Get to know the company! Research Mercedes-Benz of Tonbridge and their values. When you walk in for your interview, you’ll be able to show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to chat with customers all day. Role-play with a friend or family member to get comfortable explaining technical info clearly and building rapport.
✨Tip Number 3
Be ready to showcase your experience! Think of specific examples from your past roles where you managed high volumes of customer interactions or upsold services. This will help you stand out during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen on joining the team at Mercedes-Benz of Tonbridge.
We think you need these skills to ace Service Advisor in Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Advisor role. Highlight your experience in customer service and any relevant automotive aftersales roles. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills:As a Service Advisor, communication is key! In your application, demonstrate your ability to convey information clearly and build rapport with customers. We love seeing examples of how you've done this in the past.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at Lookers
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially regarding Mercedes-Benz services and products. Familiarise yourself with common customer queries and how to address them effectively.
✨Show Off Your Communication Skills
As a Service Advisor, communication is key! Practice explaining technical information in simple terms. You might even want to role-play with a friend to get comfortable with handling customer interactions.
✨Demonstrate Your Customer Service Passion
Prepare examples from your past experiences where you went above and beyond for a customer. This will show that you genuinely care about customer satisfaction, which is crucial for this role.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like managing a high volume of customers or dealing with a difficult client. Think through your responses ahead of time to demonstrate your problem-solving skills and ability to stay calm under pressure.
