At a Glance
- Tasks: Book services, advise customers, and manage appointments in a fast-paced environment.
- Company: Top automotive retailer in the UK with a focus on people and progression.
- Benefits: Competitive salary, generous leave, health support, and exclusive discounts.
- Other info: Opportunities for continuous training and career growth in a supportive environment.
- Why this job: Join a dynamic team and make a real impact in customer service within the automotive industry.
- Qualifications: Experience in automotive service and excellent communication skills required.
The predicted salary is between 35000 - 41000 £ per year.
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Contract Type: Permanent
Full time Hours: 42 Hours weekly (Monday to Friday 8am to 6pm, with one early finish per week and Saturdays 8am to 2pm on a rota basis)
Salary: OTE up to £41,000 (uncapped) with basic of £35,000 per annum
Guildford Lookers Van Centre is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team on site. Joining our friendly Aftersales team, you will be a team player with exceptional communication skills to build rapport with colleagues and customers. You will report to our Aftersales Manager who will help impact your knowledge and experience along with the team, allowing you to develop your skills and establish a strong career within the industry. As a Service Advisor, you will benefit from continuous training opportunities through our in‑house brand development. This is a truly exciting opportunity with potential for progression opportunities!
Responsibilities:
- Booking MOTs, services and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high‑volume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
- Maintaining accurate customer records, and updating the systems when any bookings have been made
As a Senior Service Advisor at our busy dealership you must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems. You will be a great team player but also able to work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!
If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch.
Core Benefits:
- Competitive salaries with structured pay scales and progression as you grow within the business
- Generous annual leave that increases with your length of service
- Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
- Access to Techscheme for discounted technology purchases with flexible payments
- Eyecare vouchers to help cover vision care needs
- Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
- Dental insurance for everyday dental care and unexpected treatments
- Optional critical illness cover for peace of mind during life's most challenging moments
- Financial Well‑being
- MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user‑friendly app
- Free will writing services to help plan for the future
- Flexible life assurance options and partner life assurance for added protection
- Discounted gym memberships to support an active lifestyle
- Travel insurance to help you explore with confidence
- Access to home and technology vouchers
- Beyond card and a wide range of exclusive retail and lifestyle discounts
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
Senior Automotive Service Advisor - Customer-Focused in Guildford employer: Lookers
As one of the UK's top automotive retailers, we pride ourselves on fostering a supportive and inclusive work environment where our employees are valued as our greatest asset. With a commitment to continuous training and development, our Senior Automotive Service Advisors enjoy competitive salaries, generous benefits, and ample opportunities for career progression, all while working in a dynamic team that prioritises exceptional customer service. Located in Guildford, our dealership offers a vibrant atmosphere that encourages personal growth and a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Automotive Service Advisor - Customer-Focused in Guildford
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the lookout for a Senior Service Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and technical knowledge. We recommend role-playing with a friend or family member to build your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for cars and customer service during interviews. Share specific examples of how you've gone above and beyond for customers in the past. This will help you stand out as a candidate who truly cares about delivering a first-class experience.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Lookers Van Centre.
We think you need these skills to ace Senior Automotive Service Advisor - Customer-Focused in Guildford
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through! We want to see how you connect with customers and create a fantastic experience for them. Share specific examples of how you've gone above and beyond in previous roles.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this role. Highlight your relevant experience in the automotive industry and any skills that match the job description. We love seeing candidates who take the time to align their application with what we’re looking for!
Be Clear and Concise:In your written application, clarity is key! Use straightforward language and avoid jargon unless it’s relevant. We appreciate applicants who can communicate technical information in a way that’s easy to understand, just like you would with our customers.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Lookers Van Centre!
How to prepare for a job interview at Lookers
✨Know Your Stuff
Make sure you brush up on your automotive knowledge, especially around the services and repairs you’ll be advising on. Familiarise yourself with common customer queries and how to address them effectively.
✨Showcase Your Communication Skills
Since this role is all about building rapport, practice explaining technical information in a clear and concise manner. You might even want to role-play with a friend to get comfortable with the flow of conversation.
✨Demonstrate Team Spirit
Be ready to share examples of how you've worked well in a team before. Highlight your ability to collaborate and support colleagues, as this is key in a busy dealership environment.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This shows your genuine interest in the role and the company, plus it gives you a chance to learn more about their culture and expectations.
