At a Glance
- Tasks: Book services and repairs, advise customers, and manage appointments in a fast-paced environment.
- Company: Top automotive retailer in the UK with a focus on employee development.
- Benefits: Competitive salary, generous leave, health support, and exclusive discounts.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Join a dynamic team and enhance customer experiences while growing your career.
- Qualifications: Passion for cars, excellent communication skills, and previous automotive experience preferred.
The predicted salary is between 29000 - 35000 £ per year.
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Contract & Compensation
- Contract Type: Full time, Permanent
- Hours: 42 Hours weekly (Monday to Friday 8am to 6pm, one early finish per week and Saturdays 8am to 2pm on a rota basis)
- Salary: OTE up to £35,000 (uncapped) with basic of £29,000 per annum
- Location: Glasgow Audi (Site)
Role Overview
We are recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team on site. As a Service Advisor, you will benefit from continuous training opportunities through our in‑house brand development and have the chance for progression within the industry.
Responsibilities
- Booking MOTs, services and other repair work for customers
- Advising customers about warranty cover and upselling additional parts / accessories that benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments based on workload and call volumes
- Managing a high volume of customers daily, telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication while a customer’s car is in the workshop
- Maintaining accurate customer records and updating the systems when any bookings are made
Qualifications & Skills
- Energy, warm personality and passion for delivering first‑class customer experience
- Excellent communication skills, ability to build rapport quickly, explain technical information clearly
- Previous experience using Kerridge/ADP preferred, knowledge of other dealer systems valuable
- Ability to work independently and as part of a team, using initiative
- Experience in a similar automotive role and passion for cars
Core Benefits
- Competitive salaries with structured pay scales and progression opportunities
- Generous annual leave that increases with length of service
- Enhanced family leave: 6 months’ full pay for maternity and adoption, 2 weeks’ full pay for paternity
- Access to Techscheme for discounted technology purchases with flexible payments
- Eyecare vouchers to cover vision care needs
- Smart Health – 24/7 GP services to support mental and physical wellbeing
- Dental insurance for everyday and unexpected treatments
- Optional critical illness cover for peace of mind
- Financial Wellbeing
- MyView PayNow – access a portion of pay as you earn, with app features for streaming, saving, and tracking
- Free will writing services to plan for the future
- Flexible life assurance options and partner life assurance for protection
- Discounted gym memberships
- Travel insurance
- Access to home and technology vouchers bYond card and a wide range of exclusive retail and lifestyle discounts
Equal Opportunities
Lookers and Charles Hurst are equal opportunities employers. We are committed to a working environment that is free from discrimination, inclusive, and empowers our people to bring their whole selves to work and reach their full potential.
Automotive Service Advisor: Customer Experience & Bookings in Glasgow employer: Lookers
As one of the top three automotive retailers in the UK, we pride ourselves on fostering a supportive and inclusive work environment where our employees are valued as our greatest asset. Located in Glasgow, our company offers competitive salaries, generous annual leave, and extensive training opportunities that promote career growth and personal development, ensuring that every team member can thrive both professionally and personally.
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Service Advisor: Customer Experience & Bookings in Glasgow
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to customer service in the automotive industry. Show off your communication skills and passion for cars!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Automotive Service Advisor: Customer Experience & Bookings in Glasgow
Some tips for your application 🫡
Show Your Passion for Cars:When you're writing your application, let your love for cars shine through! We want to see that you’re not just looking for a job, but that you genuinely care about the automotive industry and delivering top-notch customer experiences.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. If you've worked in a similar role before, share specific examples of how you’ve excelled in customer service or managed bookings effectively. This helps us see why you’d be a great fit!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that makes it easy for us to understand your skills and experiences.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Lookers
✨Know Your Stuff
Make sure you brush up on the automotive industry, especially the specific services and products offered by the company. Familiarise yourself with common customer queries and how to address them effectively.
✨Showcase Your Communication Skills
As a Service Advisor, you'll need to communicate clearly and build rapport with customers. Practice explaining technical information in simple terms and be ready to demonstrate your excellent communication skills during the interview.
✨Demonstrate Your Passion for Customer Experience
This role is all about delivering first-class customer service. Be prepared to share examples of how you've gone above and beyond for customers in previous roles, highlighting your warm personality and energy.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company's culture, training opportunities, and career progression. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
